Hi @hiskingdomprophecy, I’m glad you’ve reached out to us! We’re working hard on resolving this error as fast as humanly possible, and we appreciate your patience.
Could you confirm that it happens when only Solid Security Basic 9.0.1 is active on the site? If so, could you please send any errors you see in your browser console while browsing through the blank pages? Please also check your server error logs for recent errors and send them here.
Hi Angus,
In addition to @shanedelierrr post it may be usefull to temporarily add the line below to your wp-config.php file:
define( 'SCRIPT_DEBUG', true );
This way any javascript errors in the browser console will make more sense (to us) 😉 Don’t forget to undo the change in the wp-config.php file (enabling script debugging also results in performance loss) once you are done.
Hi, sorry to hop on to this issue, but I’m also experiencing the same issues.
There’s 404 errors for:
- 2018.js
- 1247.js
- 2727.js
- 2018.css
in the dist folder of the plugin on those pages. the 2018.js/.css are missing on all pages, but the common one missing on the broken pages is the 2727.js
Hi everyone, we have successfully replicated the issue on our test sites wherein the Dashboard and Firewall pages are showing as blank for SolSec 9.0.1 due to the missing files. Rest assured, we are actively working on a fix for this, and I’ll update you with our progress. In the meantime, please temporarily roll back to v9.0.0 (you can grab the zip here), and if you have further information, please don’t hesitate to let me know.
We understand the importance of resolving this ASAP, and we appreciate your patience!
Thread Starter
HKP
(@hiskingdomprophecy)
Hi Angus,
It seems there are some files missing in the dist folder of the 9.0.1 release. I understand SolidWP is working hard to fix this asap.
Since there is no database upgrade from 9.0.0 to 9.0.1 it’s safe to temporarily rollback to the v9.0.0 plugin release.
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This reply was modified 2 years, 5 months ago by
nlpro.
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This reply was modified 2 years, 5 months ago by nlpro.
Thread Starter
HKP
(@hiskingdomprophecy)
@nlpro
Thanks for the update and advice. Much appreciate!
If I ever need the information on the blank tabs I’ll roll it back 🙂 In the meantime I’ll just wait. Not urgent for me. 🙂
Regards and thanks,
Angus
Thread Starter
HKP
(@hiskingdomprophecy)
Can consider this closed now, pending your update 🙂
Regards and thanks,
Angus
Hi all, I’m happy to inform you that we have released the hotfix for the blank pages issue. Kindly update to v9.0.2, and we’d appreciate it if we could get a confirmation from you.
I appreciate you all for bringing this to our attention, and please let us know if you need further assistance!
Thread Starter
HKP
(@hiskingdomprophecy)
@shanedelierrr
I have updated to Version 9.0.2, however the “User Security” still does not work.
All others tabs are now working fine.
Regards and t hanks,
Angus
@hiskingdomprophecy, thanks for confirming! Can you please go to WP Admin > Settings > Discussion, then check the “Show Avatars” box at the bottom and see if it helps load the User Security page?
If not, something else could be causing the issue. I’d suggest confirming whether the issue remains if only the Solid Security plugin is active on the site. To check, please deactivate all the other plugins and switch to a default WP theme (Checking for a Conflict). Then if the issue remains, please enable SCRIPT_DEBUG again and send the browser console errors you see on your User Security page.
Looking forward to hearing from you!
Thread Starter
HKP
(@hiskingdomprophecy)
@shanedelierrr
My “Show Avatars” box is normally ON and checked. So that is not the cause.
The following is the error from “User Security” tab on F12 Network tab:
TypeError: e.roles.map is not a function
oe https://www.hiskingdomprophecy.com/wp-content/plugins/better-wp-security/dist/pages/user-security.js?ver=c6ec5d8f691cd364033a:1
There is one other error of note:
https://secure.gravatar.com/avatar/9888b5f776be68451bda920709d64be3?s=52&d=blank&r=g
Initiator: lazy-imageset
Transferred: NS_BINDING_ABORTED
Hope this helps.
Regards and thanks,
Angus
Thread Starter
HKP
(@hiskingdomprophecy)
@shanedelierrr
Sorry, had to go sleep, as it was 1 a.m. 🙂
Using the “Health Check & Troubleshooting” plugin, I found there is a conflict with the following plugin: “Broken Link Checker” Version 2.2.3 by WPMU DEV
I turned that plugin off and your update works fine.
FYI, I ran a HAR file of what happen when the “User Security” tab is selected when viewing the “Dashboard”
You can download a copy here:
https://www.dropbox.com/scl/fi/nndgsb7dgn9zu4gsgasf7/Archive-23-11-02-11-19-58.har?rlkey=0jp5gh7kwdq82oo5s8tl3nf72&dl=0
Hope this helps.
Regards and thanks,
Angus
Thread Starter
HKP
(@hiskingdomprophecy)
@shanedelierrr
Updated to SolidWP Version 9.0.3 but “User Security” tab still remains blank and does not load.
Regards and thanks,
Angus
Hi @hiskingdomprophecy, I appreciate the updates!
We replicated the conflict with the “Broken Link Checker” plugin, and our development team is currently investigating this. I’m still awaiting feedback, but rest assured, I’ll get back to you when I have information.
Thanks!
