Title: Update issues
Last modified: August 31, 2016

---

# Update issues

 *  [brock61](https://wordpress.org/support/users/brock61/)
 * (@brock61)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/update-issues-17/)
 * Download failed.: error:0D0890A1:asn1 encoding routines:ASN1_verify:unknown message
   digest algorithm
 * I have been receiving this error message consistently for at least a few months.
   I am unable to update the website I manage and I need tech help. Prior to this
   problem clicking on the update tabs worked. Since I am not tech savvy I need 
   someone to walk me through the process or to assist me remotely.
 * brock61

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [Mike](https://wordpress.org/support/users/mike_vl/)
 * (@mike_vl)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/update-issues-17/#post-7102295)
 * it seems like the problem below:
 * This error is caused by your server having an outdated version of curl and/or
   the OpenSSL library.
 * Modern SSL certificates are signed using the SHA-256 algorithm, which your older
   code lacks support for. You need to update your server, or if you have a webhost,
   they need to update it for you.
 * You can read more about it in this previous topic: [https://wordpress.org/support/topic/getting-download-failed-error0d0890a1asn1-encoding-routinesfunc137reason?replies=10](https://wordpress.org/support/topic/getting-download-failed-error0d0890a1asn1-encoding-routinesfunc137reason?replies=10)
 *  [sfshift](https://wordpress.org/support/users/sfshift/)
 * (@sfshift)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/update-issues-17/#post-7102329)
 * Hello!
 * I’ve made a new page on wordpress and it’s not showing up on my menu bar/tabs.
   I also have the Enfold theme installed for my wordpress.
 * Also if anyone is willing to help me via phone/skype/zoom that has experience
   with wordpress. I would love to pay for help and time.
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/update-issues-17/#post-7102332)
 * Are you using a [custom menu](http://codex.wordpress.org/WordPress_Menu_User_Guide)?
   If “yes”, have you added the new page to your menu?
 * If your are looking for paid support, please try [http://directory.codepoet.com/](http://directory.codepoet.com/)
   or [http://jobs.wordpress.net/](http://jobs.wordpress.net/) – otherwise, please
   post your own topic.
 *  Thread Starter [brock61](https://wordpress.org/support/users/brock61/)
 * (@brock61)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/update-issues-17/#post-7102432)
 * I had previously read the threads you mentioned Mike but I do not know how to
   do what is being discussed.
 * I do not know who the web host is.
 * brock61
 *  [Mike](https://wordpress.org/support/users/mike_vl/)
 * (@mike_vl)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/update-issues-17/#post-7102453)
 * Hi Brock61,
 * Let’s see:
    You have a site which is using WordPress. It’s your own or you are
   maintaining it for someone else. Either you or the person you are maintaining
   the website for should have information which company is the webhost for the 
   site.
 * (the webhost is the company which owns the server the site is running on.)
 * To solve your problem, you really need to find out who your webhost is.
 * > You can then contact them and tell them:
   > You cannot update WordPress because of the error:
   > `Download failed.: error:0D0890A1:asn1 encoding routines:ASN1_verify:unknown
   > message digest algorithm`
   > This error is caused by your server having an outdated version of curl and/
   > or the OpenSSL library.
 * This needs to be updated by the webhosting company, there is not a lot we can
   help with.
 * If the webhost cannot update the server, then it’s really time to find a new 
   hosting service.
 *  [Mike](https://wordpress.org/support/users/mike_vl/)
 * (@mike_vl)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/update-issues-17/#post-7102454)
 * You could try updating the site manually. You can read more about that here: 
   [https://codex.wordpress.org/Upgrading_WordPress_-_Extended_Instructions](https://codex.wordpress.org/Upgrading_WordPress_-_Extended_Instructions)
 * Unfortunately we cannot do it for you.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Update issues’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 6 replies
 * 4 participants
 * Last reply from: [Mike](https://wordpress.org/support/users/mike_vl/)
 * Last activity: [10 years, 1 month ago](https://wordpress.org/support/topic/update-issues-17/#post-7102454)
 * Status: not resolved

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