Title: Update issue with GiveWP plugin
Last modified: September 17, 2021

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# Update issue with GiveWP plugin

 *  Resolved [amyamy12](https://wordpress.org/support/users/amyamy12/)
 * (@amyamy12)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/update-issue-with-givewp-plugin/)
 * I am trying to update GiveWP plugin for the database update and am hosted on 
   Siteground and the database portion of the plugin still won’t update still after
   trying all of the troubleshooting what I have found in the articles about this
   issue. It is stuck at 0% and going nowhere. This plugin was a package with a 
   theme called Charitab so wondering if that theme is creating the issue as well.
   I even tried to reinstall the newer version of the plugin and it shows with the
   latest version but is still asking for the database update. What can I do now?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Rick Alday](https://wordpress.org/support/users/mrdaro/)
 * (@mrdaro)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/update-issue-with-givewp-plugin/#post-14906489)
 * Hi [@amyamy12](https://wordpress.org/support/users/amyamy12/),
 * Happy to help.
 * First, I want to clarify that you should always use the copy of GiveWP from the
   WordPress plugin repository. We have come across a few “premium” themes that 
   bundle a copy but that just causes more problems than it’s supposed to solve 
   plus there’s no guarantee that it’s always the latest version.
 * That said, if the database is getting stuck there will be a corresponding error
   in the logs: Donation -> Tools -> Logs, click the eye icon on any of the recent
   Error entry that has the description “Database update”. Copy/paste the full error
   message in your next reply.
 * Also include your System Info: Donations -> Tools -> System Info.
 * Thanks!
 *  [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * (@matheusfd)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/update-issue-with-givewp-plugin/#post-14913764)
 * Hey [@amyamy12](https://wordpress.org/support/users/amyamy12/),
 * Do you still need assistance here? I’ll close this ticket for now but if you 
   still need assistance with it, please reopen it and we’ll happily assist you.
 * If you have other issues, you can open a new ticket and we’ll help you there 
   too.
 * Thanks for using GiveWP! Have a great day.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Update issue with GiveWP plugin’ is closed to new replies.

 * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287)
 * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/give/)
 * [Active Topics](https://wordpress.org/support/plugin/give/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/give/reviews/)

## Tags

 * [database](https://wordpress.org/support/topic-tag/database/)
 * [update](https://wordpress.org/support/topic-tag/update/)

 * 2 replies
 * 3 participants
 * Last reply from: [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/update-issue-with-givewp-plugin/#post-14913764)
 * Status: resolved