Update has failed to complete

  • Resolved FireFlyWebs

    (@fireflywebs)


    5 years, 1 month ago

    The update failed to complete…with this error.
    Can you assist with this?

    Updating Plugin WP BackItUp Community Edition (1/1)

    Downloading update from https://downloads.wordpress.org/plugin/wp-backitup.1.32.0.zip…
    Unpacking the update…
    Installing the latest version…
    Removing the old version of the plugin…
    Plugin update failed.

    An error occurred while updating WP BackItUp Community Edition: Could not create directory. E:/web/public_html/…..(my deletion here) …wp-content/plugins/wp-backitup/

    Disabling Maintenance mode…

    All updates have been completed.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor WPBackItUp

    (@wpbackitup)

    5 years, 1 month ago

    Sure can @fireflywebs. Looks like there is an issue with the update. Please deactivate and delete the installed version of WPBackItUp Community and then try to install it again. I suspect that will correct the issue.

    Thanks!

    Thread Starter FireFlyWebs

    (@fireflywebs)

    5 years, 1 month ago

    It’s the premium version that failed. And it failed on another site as well.

    Plugin Contributor WPBackItUp

    (@wpbackitup)

    5 years, 1 month ago

    @fireflywebs Did you try deleting and reinstalling? Your backups will remain on the server so don’t worry about losing anything.

    Have you opened up a support ticket on http://www.wpbackitup.com yet? My support team can likely help you get this resolved very quickly. They will even log in and fix it for you if needed.

    Thanks!

    Thread Starter FireFlyWebs

    (@fireflywebs)

    5 years, 1 month ago

    I would reinstall but it has a license number. I don’t see the option for the download on the site?

    Thread Starter FireFlyWebs

    (@fireflywebs)

    5 years, 1 month ago

    I submitted a ticket to BackItUp.

Viewing 5 replies - 1 through 5 (of 5 total)
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