My temporary fix in the meanwhile was to have the person who hosts my website access and dig through the files and disable the call to the Event Calendar, which has my site loading again, but without the event calendar functionality.
The calendar functionality of this website is essential for its purpose. Please let us know when this issue is fixed so that I can get this feature of the site back up and running!
Ok, so this is so weird…Here is an update.
Once the call was disabled by the person who hosts my website, I was finally able to access the dashboard of my site again. I just logged in and saw that there was an update notification for the Event Calendar plugin. I updated and now the Event Calendar functionality on the front page of the website and the calendar page itself seem to be in working order again.
So originally, I thought this trouble was the result of the plugin updating automatically, but it turns out that that update didn’t actually happen. Perhaps what happened was that with the update being pushed out, the old version caused problems for some of our sites before we could even get on and do the update?
I’m no expert, but this series of events has definitely been strange and it is never good for a plugin to cause errors that keep you from loading or logging into your website. Thank goodness I had the help of my hosting provider. I certainly hope the developers can give some insight on this situation so I can be assured that it won’t happen again with future updates!
Can you give me a hint as to what files to look for to disable a call to event calendar?
Thanks!
Hi @janiebee83 – we’re really sorry to hear that you experienced difficulties following the update.
The nature of the error suggests something went wrong during the plugin update process (and, as a result, some of the expected files were missing). That’s unfortunate and we’re sorry this caused you some disruption but, the fact is, the update process is something we have very limited control over and when things like this happen it’s not necessarily a reflection on either our own code or even that of WordPress itself.
As an example, the host environment may run out of memory part-way through the process, causing it to fail and/or file permissions may prevent proper cleanup of old code – and so on.
It’s impossible for us to pinpoint the cause at this point, but I would highlight that many thousands of installations updated seamlessly and experienced no such problem.
At any rate, I’m glad to hear things are now resolved 🙂
@donrosenberg – you may wish to try deleting and reinstalling the plugin if your experience directly matches what @janiebee83 described. If you need help beyond that, though, please do create a fresh topic of your own.
Thanks!
Thanks Barry,
But I can’t even get to the dashboard on my website.
I’m pretty sure I can get to CPanel and file manager. Is there a file I can delete and then reinstall your plugin?
Don.
@donrosenberg
I asked my host provider to share more about what he did to help me even get back in to access the site and take care of the update issue. This is what he shared with me. I hope it helps.
“To disable the plugin I simply commented out lines 30-40 of the following file.
[YOUR_WPCONTENT_DIR]/plugins/the-events-calendar/the-events-calendar.php
This is the main file that actually makes the call to include the calendar on the page. The error was a result of another php file that this was calling. I didn’t have time to figure out the actual issue so I just prevented it from loading.”
@barryhughes-1 the biggest issue for me in all of this is that I couldn’t even access my dashboard to even retry the update which was very scary. I realize it may not be anything you can control from the plugin’s standpoint, but I don’t know what I would have done if I was hosting my site on my own and this had happened without a tech expert to call with more knowledge of the files behind the scenes! Thanks for your response.
I agree 100%! Being locked out in that manner is definitely scary but, you’re right, not something we can control on our side and the potential for updates to go wrong exists for all plugins, themes and even WordPress itself.
I’m pretty sure I can get to CPanel and file manager. Is there a file I can delete and then reinstall your plugin?
Please do backup first of all, but besides the advice offered by janiebee83 you could locate and delete the entire wp-content/plugins/the-events-calendar directory and then re-install The Events Calendar from the usual plugin admin screen.
Again, if you need further help with this it would be best to create a fresh topic of your own, per forum guidelines. Good luck!
That was a great idea, but I still get a giant set of error messages starting with
Warning: Unterminated comment starting line 12 in /home/donrosenberg/public_html/tangonorthamerica.com/wp-content/plugins/the-events-calendar/the-events-calendar.php on line 12
Strict Standards: UserAccessManager\Controller\Controller and UserAccessManager\Controller\BaseControllerTrait define the same property ($php) in the composition of UserAccessManager\Controller\Controller. This might be incompatible, to improve maintainability consider using accessor methods in traits instead. Class was composed in /home/donrosenberg/public_html/tangonorthamerica.com/wp-content/plugins/user-access-manager/src/Controller/Controller.php on line 161
Strict Standards: UserAccessManager\Controller\Controller and UserAccessManager\Controller\BaseControllerTrait define the same property ($wordpressConfig) in the composition of UserAccessManager\Controller\Controller. This might be incompatible, to improve maintainability consider using accessor methods in traits instead. Class was composed in /home/donrosenberg/public_html/tangonorthamerica.com/wp-content/plugins/user-access-manager/src/Controller/Controller.php on line 161
Strict Standards: UserAccessManager\Controller\Controller and UserAccessManager\Controller\Frontend\AdminOutputControllerTrait define the same property ($wordpress) in the composition of UserAccessManager\Controller\Frontend\PostController. This might be incompatible, to improve maintainability consider using accessor methods in traits instead. Class was composed in /home/donrosenberg/public_html/tangonorthamerica.com/wp-content/plugins/user-access-manager/src/Controller/Frontend/PostController.php on line 559
Strict Standards: UserAccessManager\Controller\Controller and UserAccessManager\Controller\Frontend\AdminOutputControllerTrait define the same property ($wordpressConfig) in the composition of UserAccessManager\Controller\Frontend\PostController. This might be incompatible, to improve maintainability consider using accessor methods in traits instead. Class was composed in /home/donrosenberg/public_html/tangonorthamerica.com/wp-content/plugins/user-access-manager/src/Controller/Frontend/PostController.php on line 559
Strict Standards: UserAccessManager\Controller\Frontend\PostController and UserAccessManager\Controller\Frontend\AdminOutputControllerTrait define the same property ($mainConfig) in the composition of UserAccessManager\Controller\Frontend\PostController. This might be incompatible, to improve maintainability consider using accessor methods in traits instead. Class was composed in /home/donrosenberg/public_html/tangonorthamerica.com/wp-content/plugins/user-access-manager/src/Controller/Frontend/PostController.php on line 559
More problems maybe related.. I have incompatibility with Jetpack, any page of this plugin shows me:
Fatal error: Class ‘WP_REST_Terms_Controller’ not found in /home/content/46/11275346/html/wp-content/plugins/the-events-calendar/src/Tribe/REST/V1/Main.php on line 523
@jllorente25 – It’s interesting that you mentioned Jetpack, because that is how I turned on autoupdating for my plugins originally, so I believe it tried to auto update event calendar and failed as @barryhughes-1 mentioned. I can’t seem to figure out how to find a place in the Jetpack settings to turn off the autoupdating now, so I’m scared that this may happen again with this plugin or another in the future.
I know that the newver versions of jetpack hide their custom settings. Look down at the bottom under debug and then “Access the full list of Jetpack modules available on your site.” But I don’t see anything that looks like it controls automatic updates.
Hi there @jllorente25 – mind creating your own topic for that problem? Thanks!
@donrosenberg:
Warning: Unterminated comment starting line 12 in /home/donrosenberg/public_html/tangonorthamerica.com/wp-content/plugins/the-events-calendar/the-events-calendar.php on line 12
That does rather suggest that the entire directory was not in fact deleted, otherwise of course wp-content/plugins/the-events-calendar/the-events-calendar.php wouldn’t exist and couldn’t throw that error.
Perhaps your host can help you complete that task of deleting that directory?
Where do I start a new topic?
Don.
