Title: Update generated critical error
Last modified: June 8, 2021

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# Update generated critical error

 *  Resolved [kdelrosariom](https://wordpress.org/support/users/kdelrosariom/)
 * (@kdelrosariom)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/update-generated-critical-error/)
 * Hello, when updating woocommerce it damaged my entire website and I do not have
   access to it, I only get a “critical error” message
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fupdate-generated-critical-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Gabriel – a11n](https://wordpress.org/support/users/gabrielfuentes/)
 * (@gabrielfuentes)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/update-generated-critical-error/#post-14534388)
 * Hi there! 👋
 * This kind of problem is usually caused by a conflict with your theme or with 
   another plugin. I recommend you to access your site and disable all the plugins
   through FTP (If you don’t know how to do this, please contact your hosting provider
   so they can do it for you).
 * Afterward, access your site’s dashboard via `WP-ADMIN`and follow the steps below
   in order to see which plugin or if your theme caused this issue:
    - Temporarily switch your theme to [Storefront](https://www.woocommerce.com/storefront/)
    - Disable all plugins except for WooCommerce
    - Repeat the action that is causing the problem
 * If you’re not seeing the same problem after completing the conflict test, then
   you know the problem was with the plugins and/or theme you deactivated. To figure
   out which plugin is causing the problem, reactivate your other plugins one by
   one, testing after each, until you find the one causing conflict. [You can find a more detailed explanation on how to do a conflict test here.](https://docs.woocommerce.com/document/how-to-test-for-conflicts/)
 * **Before you start**
 * First, please make sure you have a good backup in place of your full site and
   database. Most hosting companies have this included in the subscription, but 
   you could also consider using a service like Jetpack. If something goes wrong,
   it’s nice to know that you can restore your site.
 * Second, I would suggest installing a plugin called Health Check & Troubleshooting.
   This is a plugin developed by the WordPress community and it allows you to disable
   plugins without affecting your current site visitors.`
 * Cheers.
    -  This reply was modified 4 years, 11 months ago by [Gabriel - a11n](https://wordpress.org/support/users/gabrielfuentes/).
 *  Thread Starter [kdelrosariom](https://wordpress.org/support/users/kdelrosariom/)
 * (@kdelrosariom)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/update-generated-critical-error/#post-14534521)
 * Hi!
 * I entered the administrator through the safe mode that they sent me by email,
   and deactivated all the plugins and then I activated them again and everything
   returned to normal, apparently I think it is that they are the plugins that do
   not have compatibility with the new version.
 * Thank you for your prompt reply.
 *  Plugin Support [Gabriel – a11n](https://wordpress.org/support/users/gabrielfuentes/)
 * (@gabrielfuentes)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/update-generated-critical-error/#post-14534539)
 * Happy to help 😃
 * Great! If you have any further questions, you can start a new thread.
 * Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Update generated critical error’ is closed to new replies.

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## Tags

 * [critical error](https://wordpress.org/support/topic-tag/critical-error/)

 * 3 replies
 * 2 participants
 * Last reply from: [Gabriel – a11n](https://wordpress.org/support/users/gabrielfuentes/)
 * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/update-generated-critical-error/#post-14534539)
 * Status: resolved