Update Forbidden

  • Resolved windradical

    (@windradical)


    7 months, 2 weeks ago

    Hello everyone,

    I purchased the pro version of Just Tables and when advised to update I get an error message.

    Each time I try to update from version 1.4.8 to version 1.5.4 on my dashboard I get the same message.

    ————————————–

    Updating Plugin JustTables Pro – WooCommerce Product Table (1/1)

    Downloading update from https://ht-product-update.s3.us-west-1.amazonaws.com/just-tables-pro.1.5.4.zip?v=1.5.4…

    An error occurred while updating JustTables Pro – WooCommerce Product Table: Download failed. Forbidden

    ————————————–

    Order #

    HTP240228-2531-14174

    Can anyone please advise how I can upgrade safely?

    Thanks in advance.

    AM

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Nazmul Huda

    (@nazmulhudadev)

    7 months, 2 weeks ago

    Hello AM,

    Thank you for using JustTables. We apologize for the inconvenience you’ve experienced.

    We’ve noticed your previous ticket in our client portal regarding JustTables plugin. We have already replied to your ticket with instructions on how to safely update to version 1.5.4 of the plugin.

    Please follow the instructions provided in our response to resolve the issue.

    If you have any further questions or need additional assistance, please don’t hesitate to let us know.

    Best regards,

    Nazmul

    Plugin Contributor Tarek Aziz

    (@tarekht)

    7 months, 2 weeks ago

    Hello @windradical,

    Thank you very much for reaching out to us 🙂

    I am sorry to hear about the difficulty you have experienced while trying to update the plugin.

    It seems that you are using the pro version of the JustTables plugin.

    Please be informed that this support forum is only for providing support to users who use the free version of a plugin.

    According to the guidelines of this support forum, it’s not allowed to post about the commercial/pro version of a product over here.

    Hence, I kindly request that you create a ticket on our dedicated support website.

    Our support team will surely assist you with this.

    Have a wonderful day ahead!

    Best regards,
    Tarek Aziz

    Thread Starter windradical

    (@windradical)

    7 months, 2 weeks ago

    Hello Tarek,

    Thank you for your reply. Unfortunately I have to come here to get your attention because I do not get a response when I contact support for this issue. I like your application but only if it works, and I’ll be glad to put a five star review but you will need to provide me with a working product.

    The version you have provided a direct download link for version 1.5.4 of the plugin does not work.

     Incompatible Archive.

    This is the response when I try to install the file.

    Please advise.

    Thank you.

    Thread Starter windradical

    (@windradical)

    7 months, 2 weeks ago

    Thank you very much for fixing the issue.

Viewing 4 replies - 1 through 4 (of 4 total)
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