Title: update fatal Error Last modified: May 9, 2019 --- # update fatal Error * [fanny13](https://wordpress.org/support/users/fanny13/) * (@fanny13) * [7 years, 3 months ago](https://wordpress.org/support/topic/update-fatal-error-6/) * Dear support the last update has broken Ultimate member 1 no access to my back office 2 when desactivating pp-maps, only ultimate member down Please what can I do fanny Fatal error: Uncaught Error: Call to undefined function UM() in /homepages/ 10/d751079233/htdocs/yogaenprov2/wp-content/plugins/pp-maps/pp-maps.php:29 Stack trace: #0 /homepages/10/d751079233/htdocs/yogaenprov2/wp-includes/class-wp-hook. php(286): {closure}(”) #1 /homepages/10/d751079233/htdocs/yogaenprov2/wp-includes/ class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #2 /homepages/10/ d751079233/htdocs/yogaenprov2/wp-includes/plugin.php(465): WP_Hook->do_action( Array) #3 /homepages/10/d751079233/htdocs/yogaenprov2/wp-admin/admin.php(169): do_action(‘admin_init’) #4 /homepages/10/d751079233/htdocs/yogaenprov2/wp-admin/ index.php(10): require_once(‘/homepages/10/d…’) #5 {main} thrown in /homepages/ 10/d751079233/htdocs/yogaenprov2/wp-content/plugins/pp-maps/pp-maps.php on line 29 - This topic was modified 7 years, 3 months ago by [fanny13](https://wordpress.org/support/users/fanny13/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fupdate-fatal-error-6%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * Thread Starter [fanny13](https://wordpress.org/support/users/fanny13/) * (@fanny13) * [7 years, 3 months ago](https://wordpress.org/support/topic/update-fatal-error-6/#post-11512768) * I have made a system restoration and it works now BUT now, how can I update safely? * Thread Starter [fanny13](https://wordpress.org/support/users/fanny13/) * (@fanny13) * [7 years, 3 months ago](https://wordpress.org/support/topic/update-fatal-error-6/#post-11512829) * THis is the message I have before updating and having the fatal error: (sorry for the french, but I beleive you can translate with some tools) * “Vous avez installé la version 2.0.45. Votre dernière version de base de données est 2.0.24. Avant de cliquer sur le bouton « Exécuter », assurez-vous d’avoir effectué ce qui suit : – Créer une sauvegarde du site complète. – Activer le mode maintenance (si besoin) – Vous avez une bonne connexion internet Après le clic sur le bouton « Exécuter », le processus de mise à jour commencera. Toutes les informations seront affichées dans le champ « Journal de mise à jour ». Si la mise à jour a réussi, vous verrez un message correspondant. Sinon, contactez le support si la mise à jour a échoué.” * [darkfreaks](https://wordpress.org/support/users/darkfreaks/) * (@darkfreaks) * [7 years, 3 months ago](https://wordpress.org/support/topic/update-fatal-error-6/#post-11513892) * you need to update the UM Database we suggest downloading a backup plugin and saving copies to Disk Drive or Desktop. before you update. so you can recover if the update fails. * Thread Starter [fanny13](https://wordpress.org/support/users/fanny13/) * (@fanny13) * [7 years, 3 months ago](https://wordpress.org/support/topic/update-fatal-error-6/#post-11513918) * Hi darkfreaks, THis is what I have done, and hopfully, I could restore a back up ! * Please tell me how can I do it otherwise , is there a procedure to update the UM Database? Thanks fanny * [darkfreaks](https://wordpress.org/support/users/darkfreaks/) * (@darkfreaks) * [7 years, 3 months ago](https://wordpress.org/support/topic/update-fatal-error-6/#post-11514438) * it should give you an option-if you have a host like wpengine.com or siteground. com they both have options to restore backups, just open a support ticket with them. * [Upgrade Process not complete UM](https://docs.ultimatemember.com/article/1325-upgrade-process-is-not-finishing) * all you have to do is hit the Run button to initiate the Database update it should update just make sure everything works after. * if this solves problem hit “mark as resolved” - This reply was modified 7 years, 3 months ago by [darkfreaks](https://wordpress.org/support/users/darkfreaks/). * Thread Starter [fanny13](https://wordpress.org/support/users/fanny13/) * (@fanny13) * [7 years, 3 months ago](https://wordpress.org/support/topic/update-fatal-error-6/#post-11514454) * But I did it like this exactly the first time. The first time, it has broken my website, I dont want to do it a second time without changing anything and trust the process as it is .. PLease help me, the process to update the db is not working for me … 🙁 * [darkfreaks](https://wordpress.org/support/users/darkfreaks/) * (@darkfreaks) * [7 years, 3 months ago](https://wordpress.org/support/topic/update-fatal-error-6/#post-11514625) * please contact your hosting and have them back up your website to a previous point if they can. * Thread Starter [fanny13](https://wordpress.org/support/users/fanny13/) * (@fanny13) * [7 years, 3 months ago](https://wordpress.org/support/topic/update-fatal-error-6/#post-11514640) * I am sorry, but do you read before you answer ? I know how to make a back up myself, and hopfully, because this morning my site was DOWN. * So I already know your process is not working. * My probleme now is to update the database without crashing my website. * [simobenedettidesign](https://wordpress.org/support/users/simobenedettidesign/) * (@simobenedettidesign) * [7 years, 3 months ago](https://wordpress.org/support/topic/update-fatal-error-6/#post-11520985) * I have exactly the same issue. No error messages after the update, but after updating to the last version, I cannot access my WP Admin anymore. The whole site become inaccessible and a blank page is displayed. No error messages. I must restore the old plugin folder and an older version of the database in order to make the site work again. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘update fatal Error’ is closed to new replies. * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947) * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/) * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-member/#faq) * [Support Threads](https://wordpress.org/support/plugin/ultimate-member/) * [Active Topics](https://wordpress.org/support/plugin/ultimate-member/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/) * [Reviews](https://wordpress.org/support/plugin/ultimate-member/reviews/) * 9 replies * 3 participants * Last reply from: [simobenedettidesign](https://wordpress.org/support/users/simobenedettidesign/) * Last activity: [7 years, 3 months ago](https://wordpress.org/support/topic/update-fatal-error-6/#post-11520985) * Status: not resolved