Title: Update failed to load
Last modified: August 21, 2016

---

# Update failed to load

 *  Resolved [billrata](https://wordpress.org/support/users/billrata/)
 * (@billrata)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/update-failed-to-load/)
 * Tried to load 2.8, got error code of:
 * Downloading update from [https://downloads.wordpress.org/plugin/jetpack.2.8.zip…](https://downloads.wordpress.org/plugin/jetpack.2.8.zip…)
 * Warning: touch() [function.touch]: Unable to create file /tmp/jetpack.tmp because
   No such file or directory in /home/athatt5/public_html/wp-admin/includes/file.
   php on line 155
 * Warning: unlink(/tmp/jetpack.tmp) [function.unlink]: Operation not permitted 
   in /home/athatt5/public_html/wp-admin/includes/file.php on line 479
 * Download failed. Could not open handle for fopen() to /tmp/jetpack.tmp
 * I’m brand new at this, and have no idea what to do next.
 * Thanks, Bill
 * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/)

Viewing 15 replies - 1 through 15 (of 21 total)

1 [2](https://wordpress.org/support/topic/update-failed-to-load/page/2/?output_format=md)
[→](https://wordpress.org/support/topic/update-failed-to-load/page/2/?output_format=md)

 *  Plugin Contributor [Richard Archambault](https://wordpress.org/support/users/richardmtl/)
 * (@richardmtl)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/update-failed-to-load/#post-4580467)
 * Hi,
 * The issue seems to be linked to your server configuration.
 * If you have access to your server configuration settings, please update PHP_FCGI_CHILDREN
   from 1 to 2, restart your server, and then try to activate the plugin again.
 * If you’re not sure how to do so, please contact your hosting provider to see 
   if they can help with this.
 *  [darloup](https://wordpress.org/support/users/darloup/)
 * (@darloup)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/update-failed-to-load/#post-4580477)
 * Hello,
 * I have exatly the same problem as I mentioned here: [https://wordpress.org/support/topic/unable-to-update-to-version-28?replies=1](https://wordpress.org/support/topic/unable-to-update-to-version-28?replies=1)
 * Somehow, I doubt that several server configurations suddenly stopped working…!
 *  [darloup](https://wordpress.org/support/users/darloup/)
 * (@darloup)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/update-failed-to-load/#post-4580488)
 * Hello Richard,
 * Thanks for your prompt reply. I’ve now contacted my hosting provider and I’m 
   awaiting their reply.
 * By the way, I’ve noticed (on this forum and others) that there are MANY people
   experiencing the very same problem with the very same error messages.
 * Do they all suffer from the same server misconfiguration?!
 * Best regards,
 * Henry
 *  Thread Starter [billrata](https://wordpress.org/support/users/billrata/)
 * (@billrata)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/update-failed-to-load/#post-4580502)
 * darloup, I use WebHostingHub, and they tell me they can’t do the upgrade toPHP_FCGI_CHILDREN
   from 1 to 2 because they don’t run fastCGI. Not sure if they are just push the
   situation to the side or what, but for a host claiming to specialize in WordPress
   support it’s a pretty flimsy excuse, IMNSVHO.
 * Bill
 *  [darloup](https://wordpress.org/support/users/darloup/)
 * (@darloup)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/update-failed-to-load/#post-4580507)
 * billrata, I’m also using WebHostingHub <sigh>. Here is the reply I just received
   from them:
 * > Thank you for contacting support.
   > I am sorry that you are having this problem. I will be happy to look into this.
   > I am sorry for the confusion, per that article I could get to this by /usr/
   > local/bin/php-fcgi that path does not exist up to php-fcgi. Where are we to
   > change these settings?
   > [http://www.fastcgi.com/drupal/node/5?q=node/10](http://www.fastcgi.com/drupal/node/5?q=node/10)
   > Also have you tried to update your php version in cPanel?
 * Obviously, they have no idea!
 * So what do we do next? Does that mean we must stop using JetPack?!
 * Henry
 *  Plugin Contributor [Richard Archambault](https://wordpress.org/support/users/richardmtl/)
 * (@richardmtl)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/update-failed-to-load/#post-4580513)
 * Hi all,
 * That’s interesting; both of you are on the same host. Would you mind sending 
   in a debug report from your sites?
 * 1) Go to the Jetpack page in your dashboard.
    2) Click on “Help” tab in the upper
   right side of the page and click the link for “Jetpack Debugging Center.” 3) 
   Click the link that says “click here to contact Jetpack support.” 4) Fill in 
   the description box and your name and email address. 5) Click the “Contact Support”
   button.
 * Thanks!
 *  [darloup](https://wordpress.org/support/users/darloup/)
 * (@darloup)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/update-failed-to-load/#post-4580514)
 * Hello Richard,
 * Once again, thanks for your reactivity and for your fast reply.
 * I’ll do what you ask and revert back to you. In the meantime, here is another
   reply that I have just received from WebHostingHub:
 * > Hello Henry,
   > Thank you for contacting us. I apologize for the inconvenience that this has
   > caused, but unfortunately on a shared server we will be unable to make those
   > adjustments. The server uses suphp and we will not be able to change this due
   > to the amount of accounts that it will affect. I do apologize for the inconvenience
   > and I do understand the importance of JetPack to a WordPress site.
   > Here is a link that might help with alternatives if the JetPack is vital to
   > your site’s functionality:
   > [http://www.webhostinghub.com/alternatives/](http://www.webhostinghub.com/alternatives/)
   > Please let us know if you have any further questions; we are more than happy
   > to help.
 * So it would seem this fix can’t be done on a shared server. Are they talking 
   BS or is this true?
 * And, if it’s true, how do we get JetPack running again?
 * Best Regards,
 * Henry
 *  Plugin Contributor [Richard Archambault](https://wordpress.org/support/users/richardmtl/)
 * (@richardmtl)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/update-failed-to-load/#post-4580515)
 * Hi Henry,
 * One thing to try: manually delete the plugin and upload the new version via FTP.
   If it doesn’t work or it brings down your site, you can delete the plugin files,
   also by FTP. Let me know if that workaround solves it for you!
 *  [darloup](https://wordpress.org/support/users/darloup/)
 * (@darloup)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/update-failed-to-load/#post-4580516)
 * Hello Richard,
 * Did points (1) and (2) of what you wrote earlier. I got an error message on this
   page [http://www.darloup.com/blog/wp-admin/admin.php?page=jetpack-debugger](http://www.darloup.com/blog/wp-admin/admin.php?page=jetpack-debugger)
 * > Jetpack Debug
   >  Test de la compatibilité de votre site avec Jetpack en cours…
   > Votre site ne semble pas être capable de communiquer avec Jetpack.
 * Translated into English, it means:
 * > Jetpack Debug
   >  Testing compatibility of your site with Jetpack… Your site appears
   > unable to communicate with Jetpack.
 * I’ll check the installed extensions…
 * Best Regards,
 * Henry
 *  [darloup](https://wordpress.org/support/users/darloup/)
 * (@darloup)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/update-failed-to-load/#post-4580517)
 * Hello Richard,
 * Where do I find the ftp files for downloading?
 *  [darloup](https://wordpress.org/support/users/darloup/)
 * (@darloup)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/update-failed-to-load/#post-4580518)
 * I have just received a new mail from WHH. Here is what it says:
 * > Hello Henry,
   > Thank you for contacting us.
   > I’m sorry for the confusion, it looks like our support team were thrown off
   > track by the wordpress thread, I believe I have a solution for you. Our server
   > runs suphp, not fastcgi so everything suggested by in the article was misleading
   > to the actual problem & solution. Updating this plugin should work properly
   > on the server and we are able to assist with this. The error message from your
   > screenshot appears to indicate that wordpress is having trouble writing to 
   > the /tmp/ directory. This is a fairly common error. I have attempted to fix
   > the error you are receiving by adding the following line to your wp-config.
   > php file. (/home/darlou5/public_html/darloup.com/blog/wp-config.php)
   > Added line: define(‘WP_TEMP_DIR’,’/home/darlou5/tmp/’);
   > This will most likely fix the error you are experiencing although we can look
   > into this further if it does not. If you are still encountering an error we
   > will need to be able to replicate the error message in order to troubleshoot
   > further. To replicate we will need a wordpress user and password in order to
   > login to your dashboard and test the upgrade of the plugin.
 * I’m going to see if it works and will let you know.
 *  [darloup](https://wordpress.org/support/users/darloup/)
 * (@darloup)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/update-failed-to-load/#post-4580519)
 * Hello Richard and Bill,
 * Well, it looked as if WHH found the solution after all.
 * All that is needed is to add
 * `define('WP_TEMP_DIR','/home/darlou5/tmp/');`
 * in the wp-config.php file.
 * I then managed to update to version 2.8 of Jetpack without any problem.
 * Bill, you can mark this topic as solved!
 * Best regards to both of you,
 * Henry
 *  Thread Starter [billrata](https://wordpress.org/support/users/billrata/)
 * (@billrata)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/update-failed-to-load/#post-4580520)
 * They looked pretty quick to suggest we leave. lol maybe I will. Hear good things
   about Bluehost. Don’t know anything about PHP files, so this might be interesting.
 * Thanks,
    Bill
 *  [darloup](https://wordpress.org/support/users/darloup/)
 * (@darloup)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/update-failed-to-load/#post-4580523)
 * Or you could ask them to do it for you?
 * Just tell them to add this one line:
 * `define('WP_TEMP_DIR','/home/darlou5/tmp/');`
 * in the in the wp-config.php file.
 * Naturally, **darlou5** must be replaced with your own path.
 * After all, you pay them to have access to their support department!
 *  Plugin Contributor [Richard Archambault](https://wordpress.org/support/users/richardmtl/)
 * (@richardmtl)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/update-failed-to-load/#post-4580524)
 * Thanks for this update and information. Out of curiosity, I wonder if you had
   any difficulty updating any other plugins prior to this issue?

Viewing 15 replies - 1 through 15 (of 21 total)

1 [2](https://wordpress.org/support/topic/update-failed-to-load/page/2/?output_format=md)
[→](https://wordpress.org/support/topic/update-failed-to-load/page/2/?output_format=md)

The topic ‘Update failed to load’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack/)
 * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/)

## Tags

 * [Failed](https://wordpress.org/support/topic-tag/failed/)

 * 21 replies
 * 3 participants
 * Last reply from: [Richard Archambault](https://wordpress.org/support/users/richardmtl/)
 * Last activity: [12 years, 3 months ago](https://wordpress.org/support/topic/update-failed-to-load/page/2/#post-4580537)
 * Status: resolved