Update Failed: Internal Server Error

  • Resolved purpleweb

    (@purpleweb)


    1 year, 10 months ago

    Good day,

    I’m sorry if someone posted about this before or if the issue has been resolved, but I need help with a recent error I’ve been getting when attempting to update the GIVE plugin on an NPO website I do work for.

    Every time I try to update I get the message: “Update Failed: Internal Server Error”. After this message, the site also gets stuck in maintenance mode, for which I have to delete the maintenance file.

    I tried looking online for a solution, but others have had similar issues but only show you how to delete the maintenance file or the error ends up being unrelated.

    Any help would be greatly appreciated.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Rick Alday

    (@mrdaro)

    1 year, 10 months ago

    Hi @purpleweb,

    Happy to clarify.

    For a bit of context, when WordPress, plugins, or themes are being updated automatically there are few steps involved, and if any step fails for any reason you get the “An automated WordPress update has failed to complete” error. If this is happening again and again then the problem can be with resources and limitations on your web hosting. Let’s try to check the steps and see where problem exists.

    1. In automated update WordPress downloads the new package from either the WordPress repository or plugin or theme’s author’s website.
    2. After the download is complete WordPress unpacks the downloaded package.
    3. WordPress puts your website in maintenance mode and removes the current files to replace them with new files.

    If any step from above given steps breaks between then the problem will come up of an automated WordPress update have failed.

    Try updating the plugin manually via FTP.

    Plugin Support Rick Alday

    (@mrdaro)

    1 year, 9 months ago

    Hi @purpleweb,

    Just following up. Do you still need assistance?

Viewing 2 replies - 1 through 2 (of 2 total)
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