Title: Update Failed Last modified: May 14, 2019 --- # Update Failed * Resolved [mubiesam](https://wordpress.org/support/users/mubiesam/) * (@mubiesam) * [7 years ago](https://wordpress.org/support/topic/update-failed-52/) * Followed the instruction for Update Failed issues to install wp security plugin, but still got the same error… 1. Update Failed: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions. 2. Update Failed: Could not remove the old plugin. 3. Could not fully remove the plugin backwpup/backwpup.php. (I tried to uninstall BackWPup, seems conflict) * This message will not go away with “Yes” clicked. W * > ould you like All In One WP Security & Firewall to re-insert the security rules > in your .htaccess file which were cleared when you deactivated the plugin? > Yes No * what should I added to the .htaccess file? There are only #1 order deny,allow# 2 deny from all in the file. * Had used FTP to reset file permissions to get all green in the Filesystem Security. Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/update-failed-52/page/2/?output_format=md) [→](https://wordpress.org/support/topic/update-failed-52/page/2/?output_format=md) * Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [7 years ago](https://wordpress.org/support/topic/update-failed-52/#post-11532295) * Hi, * > This message will not go away with “Yes” clicked. * In your case you will have to click on **No**. Then you need to check your file permissions in your WordPress install including your .htaccess file. This can be achieved by using FTP. * Let me know if you need more information or help. * Thank you * Thread Starter [mubiesam](https://wordpress.org/support/users/mubiesam/) * (@mubiesam) * [7 years ago](https://wordpress.org/support/topic/update-failed-52/#post-11532463) * what should I added to the .htaccess file? There are only #1 order deny,allow# 2 deny from all in the file. thanks * Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [7 years ago](https://wordpress.org/support/topic/update-failed-52/#post-11532504) * Hi, if you are referring to what is added by our plugin then you need not to worry. You will need to start from scratch. * What lines of code are added in your .htaccess file now? * Regards * Thread Starter [mubiesam](https://wordpress.org/support/users/mubiesam/) * (@mubiesam) * [7 years ago](https://wordpress.org/support/topic/update-failed-52/#post-11533102) * There are only 2 lines of code in my .htaccess file now under aiowps_backups * ``` order deny,allow deny from all ``` * But there is another .htaccess file under ai1wm-backups which the plugin All- in-One WP Migration had been removed earlier. * ``` AddType application/octet-stream .wpress DirectoryIndex index.php Options -Indexes ``` * Besides, what should be added to the wp-config.php file for your plugin? * Thanks * Thread Starter [mubiesam](https://wordpress.org/support/users/mubiesam/) * (@mubiesam) * [7 years ago](https://wordpress.org/support/topic/update-failed-52/#post-11533121) * the current .htaccess file under /htdocss * ``` RewriteEngine On RewriteBase / RewriteRule ^index\.php$ - [L] # add a trailing slash to /wp-admin RewriteRule ^wp-admin$ wp-admin/ [R=301,L] RewriteCond %{REQUEST_FILENAME} -f [OR] RewriteCond %{REQUEST_FILENAME} -d RewriteRule ^ - [L] RewriteRule ^(wp-(content|admin|includes).*) $1 [L] RewriteRule ^(.*\.php)$ $1 [L] RewriteRule . index.php [L] ``` * Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [7 years ago](https://wordpress.org/support/topic/update-failed-52/#post-11533227) * Hi, * > But there is another .htaccess file under ai1wm-backups which the plugin All- > in-One WP Migration had been removed earlier. * Did you migrate your site from one server to another server? Or did you move your site from one folder to another folder in the same server? * > Besides, what should be added to the wp-config.php file for your plugin? * What are you trying to do with this file? Our plugin does not write to wp-config. php file. * > the current .htaccess file under /htdocss * I would not touch the content of that .htaccess file unless you know what you are doing. * Are you running a multisite or not? * Kind regards - This reply was modified 7 years ago by [mbrsolution](https://wordpress.org/support/users/mbrsolution/). * Thread Starter [mubiesam](https://wordpress.org/support/users/mubiesam/) * (@mubiesam) * [7 years ago](https://wordpress.org/support/topic/update-failed-52/#post-11533417) * Yes, I’m running a multisite. * We had created a backup and restored to another folder. * There is a backup wp-config.php file in the setting, so I thought it will be like .htaccess file * Thanks * Thread Starter [mubiesam](https://wordpress.org/support/users/mubiesam/) * (@mubiesam) * [7 years ago](https://wordpress.org/support/topic/update-failed-52/#post-11534053) * Had used FTP to reset file permissions to get all green in the Filesystem Security. But still got this error… Update Failed: Could not remove the old plugin. Our site is installed via bitnami, do I need to modify anything for the accessibility and read/write privileges of the files and folders? * Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [7 years ago](https://wordpress.org/support/topic/update-failed-52/#post-11536458) * Hi, * > Our site is installed via bitnami, * Are you talking about a local installed? Another words are you talking about a et up in your computer laptop? * Regards * Thread Starter [mubiesam](https://wordpress.org/support/users/mubiesam/) * (@mubiesam) * [7 years ago](https://wordpress.org/support/topic/update-failed-52/#post-11536560) * No, Bitnami is a Packaged Applications for Any Platform – Cloud, Container, Virtual Machine [https://bitnami.com/](https://bitnami.com/) Our multisite is on GCP via bitnami * Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [7 years ago](https://wordpress.org/support/topic/update-failed-52/#post-11536694) * Thank you for sharing more information. * > We had created a backup and restored to another folder. * I have restored my site a few times to a single install “no network” without any issues. I suspect that your method of restoring your backup to another folder has caused this issue. Your best option is to delete our plugin and install a fresh copy from scratch. * Kind regards * Thread Starter [mubiesam](https://wordpress.org/support/users/mubiesam/) * (@mubiesam) * [7 years ago](https://wordpress.org/support/topic/update-failed-52/#post-11537579) * > install a fresh copy from scratch. * You mean a fresh copy of plugin or the whole multisite? * Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [7 years ago](https://wordpress.org/support/topic/update-failed-52/#post-11537657) * Hi, a fresh copy of our plugin AIOWPS. * Thank you * Thread Starter [mubiesam](https://wordpress.org/support/users/mubiesam/) * (@mubiesam) * [7 years ago](https://wordpress.org/support/topic/update-failed-52/#post-11554560) * Sorry for late response, I was away for a week trip. * While tried to delete your plugin as suggested, got warning * > Could not fully remove the plugin all-in-one-wp-security-and-firewall/wp-security. > php. * But using WinSCP to check, there is nothing in the said folder. * Meanwhile, while trying to delete another plugin BackWPup, got warning * > Could not fully remove the plugin backwpup/backwpup.php. * and this file backwpup.php. with other files and folders of plugin BackWPup, are all still there. * Why will be this difference? your suggestion is highly appreciated. * Thread Starter [mubiesam](https://wordpress.org/support/users/mubiesam/) * (@mubiesam) * [7 years ago](https://wordpress.org/support/topic/update-failed-52/#post-11554739) * Found something strange in Health Check * > Plugin update hooks have been removed. * > Theme update hooks have been removed. * Here is the debug info, anything suspicious? * ``` ### WordPress ### Version: 4.9.10 ( Latest version: 5.2 ) Language: zh_TW Permalink structure: /%year%/%monthnum%/%day%/%postname%/ Is this site using HTTPS?: Yes Can anyone register on this site?: Yes Default comment status: open Is this a multisite?: Yes User Count: 20 Site Count: 8 Network Count: 1 Communication with WordPress.org: WordPress.org is reachable Create loopback requests: The loopback request to your site completed successfully. ### Installation size ### Uploads Directory: 29.89 MB Themes Directory: 25.45 MB Plugins Directory: 209.53 MB Database size: 48.41 MB Whole WordPress Directory: 1.84 GB Total installation size: 1.89 GB ### Drop-ins ### sunrise.php: Executed before Multisite is loaded. ### Active Theme ### Name: Affinity Version: 1.0.8 Author: Automattic Author website: http://wordpress.com/themes/ Parent theme: Not a child theme Supported theme features: automatic-feed-links, title-tag, custom-logo, post-thumbnails, menus, html5, custom-background, custom-header, infinite-scroll, jetpack-responsive-videos, jetpack-content-options, jetpack-social-menu, widgets ### Other themes (7) ### Affinity Child (affinity-child): Version 1.0.8.1527048869 by Automattic Dyad (dyad): Version 1.0.10 by Automattic Guten (guten): Version 1.0.9 by Kaira ( Latest version: 1.1.01 ) Karuna (karuna): Version 1.2.6 by Automattic SKT Consulting (skt-consulting): Version 1.1 by SKT Themes Storefront (storefront): Version 2.4.6 by Automattic ( Latest version: 2.5.0 ) Taproot (taproot): Version 1.1.2 by Sky Shabatura ( Latest version: 1.2.0 ) ### Must Use Plugins (1) ### Health Check Troubleshooting Mode: Version 1.5.1 ### Active Plugins (11) ### Activity Log: Version 2.5.2 by Activity Log Team All In One SEO Pack: Version 2.12.1 by Michael Torbert Elementor: Version 2.5.15 by Elementor.com FB Messenger Live Chat: Version 1.4.4 by Zotabox ( Latest version: 1.4.9 ) Health Check & Troubleshooting: Version 1.2.6 by The WordPress.org community ( Latest version: 1.3.2 ) Jetpack by WordPress.com: Version 7.1.1 by Automattic Mailjet for WordPress: Version 5.0.11 by Mailjet SAS ( Latest version: 5.1.0 ) Super Progressive Web Apps: Version 2.0.2 by SuperPWA Super Socializer: Version 7.12.24 by Team Heateor ( Latest version: 7.12.25 ) WordPress Importer: Version 0.6.4 by wordpressdotorg WordPress MU Domain Mapping: Version 0.5.5.1 by Donncha O Caoimh ### Inactive Plugins (31) ### ACF to REST API: Version 3.1.0 by Aires Gonçalves Advanced Custom Fields: Version 5.8.0 by Elliot Condon Always Show Admin Bar: Version 0.3 by Lee Willis BackWPup: Version 3.6.8 by Inpsyde GmbH ( Latest version: 3.6.9 ) Booking Calendar: Version 9.Business.Large.Developer.8.2 by wpdevelop, oplugins Booking Manager: Version 2.0.9 by wpdevelop, oplugins BP Registration Options: Version 4.3.7 by Pluginize BuddyPress: Version 4.3.0 by The BuddyPress Community Categories Images: Version 2.5.4 by Muhammad Said El Zahlan Child Theme Configurator: Version 2.4.4 by Lilaea Media Float Menu Lite: Version 3.0.1 by Wow-Company Google Analytics for WordPress by MonsterInsights: Version 7.6.0 by MonsterInsights Instagram Feed: Version 1.12 by Smash Balloon LINE Pay Gateway for WooCommerce: Version 0.4.3 by Denny Tsai Multisite Language Switcher: Version 2.3.0 by Dennis Ploetner Octolooks Scrapes Lite: Version 1.0.0 by Octolooks Official Facebook Pixel: Version 1.7.25 by Facebook OnePaid: Version 1.0.0 by GanguTech Co., Ltd. PHP Compatibility Checker: Version 1.4.7 by WP Engine Responsive Lightbox & Gallery: Version 2.1.0 by dFactory Simple Tags: Version 2.5.2 by Amaury BALMER ( Latest version: 2.5.4 ) WooCommerce: Version 3.6.2 by Automattic ( Latest version: 3.6.3 ) WooCommerce PayPal Checkout Gateway: Version 1.6.11 by WooCommerce ( Latest version: 1.6.14 ) WooCommerce Product Feed: Version 3.0.30 by WebAppick ( Latest version: 3.0.33 ) WooCommerce Services: Version 1.20.0 by Automattic WordPress Mobile Pack: Version 3.4 by WPMobilePack.com WP Crontrol: Version 1.7.1 by John Blackbourn & crontributors WP Geo: Version 3.4 by Ben Huson WP Mail SMTP: Version 1.4.2 by WPForms WP Show Posts: Version 1.1.3 by Tom Usborne 藍新金流: Version 1.0.1 by 藍新金流 newebpay ### Media handling ### Active editor: WP_Image_Editor_GD Imagick Module Version: Imagick not available ImageMagick Version: Imagick not available GD Version: bundled (2.1.0 compatible) Ghostscript Version: Not available ### Server ### Server architecture: Linux 4.9.0-8-amd64 x86_64 Web Server Software: Apache PHP Version: 7.0.27 (Supports 64bit values) PHP SAPI: fpm-fcgi PHP max input variables: 1000 PHP time limit: 120 PHP memory limit: 512M Max input time: 300 Upload max filesize: 100M PHP post max size: 100M cURL Version: 7.45.0 OpenSSL/1.0.2n SUHOSIN installed: No Is the Imagick library available: No htaccess rules: Custom rules have been added to your htaccess file ### Database ### Extension: mysqli Server version: 5.7.21 Client version: mysqlnd 5.0.12-dev - 20150407 - $Id: b5c5906d452ec590732a93b051f3827e02749b83 $ Database prefix: wp_14_ ### WordPress Constants ### ABSPATH: /opt/bitnami/apps/wordpress/htdocs/ WP_HOME: Undefined WP_SITEURL: Undefined WP_DEBUG: Enabled WP_MAX_MEMORY_LIMIT: 256M WP_DEBUG_DISPLAY: Enabled WP_DEBUG_LOG: Disabled SCRIPT_DEBUG: Disabled WP_CACHE: Disabled CONCATENATE_SCRIPTS: Undefined COMPRESS_SCRIPTS: Undefined COMPRESS_CSS: Undefined WP_LOCAL_DEV: Undefined ### Filesystem Permissions ### The main WordPress directory: Not writable The wp-content directory: Not writable The uploads directory: Writable The plugins directory: Not writable The themes directory: Not writable The Must Use Plugins directory: Writable ``` Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/update-failed-52/page/2/?output_format=md) [→](https://wordpress.org/support/topic/update-failed-52/page/2/?output_format=md) The topic ‘Update Failed’ is closed to new replies. * ![](https://ps.w.org/all-in-one-wp-security-and-firewall/assets/icon-256x256. png?rev=2798307) * [All-In-One Security (AIOS) – Security and Firewall](https://wordpress.org/plugins/all-in-one-wp-security-and-firewall/) * [Frequently Asked Questions](https://wordpress.org/plugins/all-in-one-wp-security-and-firewall/#faq) * [Support Threads](https://wordpress.org/support/plugin/all-in-one-wp-security-and-firewall/) * [Active Topics](https://wordpress.org/support/plugin/all-in-one-wp-security-and-firewall/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/all-in-one-wp-security-and-firewall/unresolved/) * [Reviews](https://wordpress.org/support/plugin/all-in-one-wp-security-and-firewall/reviews/) * 18 replies * 2 participants * Last reply from: [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * Last activity: [7 years ago](https://wordpress.org/support/topic/update-failed-52/page/2/#post-11559302) * Status: resolved