• Resolved donnajanke

    (@donnajanke)


    I tried to update from version 3.4.5 to 3.5.0 and the update failed. I had just upgraded to WordPress version 4.9.6 prior to that. I had to rename the BackWPup directory on my site to get my site usable again.

    Here is the message I received/
    Update Failed: <!– locale-sensitive –> Internal Server Error   <!– locale-sensitive –> Internal Server Error <!– locale-sensitive –>The server encountered an internal error or misconfiguration and was unable to complete your request. Your administrator may not have enabled CGI access for this directory. <!– Copyright (c) 2003 Sun Microsystems, Inc. All Rights Reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: -Redistribution of source code must retain the above copyright notice, this list of conditions and the following disclaimer. -Redistribution in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. Neither the name of Sun Microsystems, Inc. or the names of contributors may be used to endorse or promote products derived from this software without specific prior written permission. This software is provided “AS IS,” without a warranty of any kind. ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE HEREBY EXCLUDED. SUN MICROSYSTEMS, INC. (“SUN”) AND ITS LICENSORS SHALL NOT BE LIABLE FOR ANY DAMAGES SUFFERED BY LICENSEE AS A RESULT OF USING, MODIFYING OR DISTRIBUTING THIS SOFTWARE OR ITS DERIVATIVES. IN NO EVENT WILL SUN OR ITS LICENSORS BE LIABLE FOR ANY LOST REVENUE, PROFIT OR DATA, OR FOR DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SOFTWARE, EVEN IF SUN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You acknowledge that this software is not designed or intended for use in the design, construction, operation or maintenance of any nuclear facility. –>

    The page I need help with: [log in to see the link]

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  • I’m having a similar issue, the updates have worked on a few sites, but on most others the update just freezes on the “unpacking update…” step. Other plugins from wordpress.org are updating fine though.

    The plugin zip is 14MB which is very large for a plugin. Perhaps that’s why it’s working on some and not on other’s for me.

    Plugin Support BWU support

    (@duongcuong96)

    @donnajanke
    @cartpauj
    We are working on the issue.
    For a temporary fix, Please install a plugin called WP Rollback(https://wordpress.org/plugins/wp-rollback/), after that, go to plugin list -> find BackWPUp and press Roll back to the 3.4.5 version

    Or better, tell your hoster to upgrade PHP version to 5.6 or 7.0.
    Ah, if you want to become a beta tester for the next 3.5.1 release, please contact us at support@backwpup.com.
    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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