Title: Update Fail, cannot reconnect to wordpress.com
Last modified: August 31, 2016

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# Update Fail, cannot reconnect to wordpress.com

 *  [sforsharona](https://wordpress.org/support/users/sforsharona/)
 * (@sforsharona)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/update-fail-cannot-reconnect-to-wordpresscom/)
 * Hey,
 * I am an editor of [http://www.popculture-y.com](http://www.popculture-y.com) 
   and earlier today I thoughtlessly clicked ‘update all’ plugins on the site. One
   of these plugins was an events calender, and it didn’t update properly. It caused
   the site to crash and delivered this error message:
 * Warning: require_once(/home/sforshar/popculture-y/wp-content/plugins/the-events-
   calendar/src/Tribe/Main.php): failed to open stream: No such file or directory
   in /home/sforshar/popculture-y/wp-content/plugins/the-events-calendar/the-events-
   calendar.php on line 32
 * Fatal error: require_once(): Failed opening required ‘/home/sforshar/popculture-
   y/wp-content/plugins/the-events-calendar/src/Tribe/Main.php’ (include_path=’.:/
   usr/lib/php:/usr/local/lib/php’) in /home/sforshar/popculture-y/wp-content/plugins/
   the-events-calendar/the-events-calendar.php on line 32
 * I’m pretty panicked (it’s a busy time for us) so I logged into wordpress.com 
   to access the site. The was a red symbol triangle next to my site and it said
   that I couldn’t access the site. I disconnected the jetpack thinking I could 
   reconnect and solve the problem. However, my entire site disappeared and I can’t
   retrieve it.
 * So now I am even more panicked! What can I do to a) reconnect it and b) get access
   to delete that pesky calender plug in?
 * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [10 years, 4 months ago](https://wordpress.org/support/topic/update-fail-cannot-reconnect-to-wordpresscom/#post-7225003)
 * Could you try to log in to your site via FTP or CPanel, and delete the existing
   Jetpack plugin folder, and reinstall the plugin manually as explained here:
    
   [http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation](http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation)
 * You’ll find the Jetpack plugin folder here:
 *     ```
       wp-content
          plugins
            jetpack - DELETE THIS FOLDER
       ```
   
 * If you’re not sure how to do this, you can ask your hosting company for help.
   They should also have documentation explaining how to edit or remove files from
   your site using FTP or a File Manager in your admin panel.
 * Let me know how it goes.

Viewing 1 replies (of 1 total)

The topic ‘Update Fail, cannot reconnect to wordpress.com’ is closed to new replies.

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## Tags

 * [calender](https://wordpress.org/support/topic-tag/calender/)
 * [reconnect](https://wordpress.org/support/topic-tag/reconnect/)
 * [wordpress.com](https://wordpress.org/support/topic-tag/wordpress-com/)

 * 1 reply
 * 2 participants
 * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/update-fail-cannot-reconnect-to-wordpresscom/#post-7225003)
 * Status: not resolved