Title: Plugin automatically deactivated and unable to re-activate or delete
Last modified: August 22, 2016

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# Plugin automatically deactivated and unable to re-activate or delete

 *  [John](https://wordpress.org/support/users/scottfree/)
 * (@scottfree)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/update-fail-6/)
 * Hi
 * My Contact Form7 plugin has somehow been deactivated on a site that it was running
   fine on for months (I did not deactivate it). Now it can’t be activated or updated.
   I can’t delete it either. I’ve tried deleting it in the dashboard as well as 
   through FTP.
 * Site in question: [http://www.outreach21.org](http://www.outreach21.org)
 * Please advise.
 * Regards
    John
 * [https://wordpress.org/plugins/contact-form-7/](https://wordpress.org/plugins/contact-form-7/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [John](https://wordpress.org/support/users/scottfree/)
 * (@scottfree)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/update-fail-6/#post-5412527)
 * Hi
 * Since my previous email I got my hosting provider to forcibly remove the contact
   form plugin folder from the server.
 * Now I still cannot download and re-install the plugin onto my website from wordpress.
   I get the following message:
 * Could not create directory. /usr/www/users/outregybzr/wp-content/plugins/contact-
   form-7/
 * Plugin install failed.
 *  [Neil Murray](https://wordpress.org/support/users/buzztone/)
 * (@buzztone)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/update-fail-6/#post-5412645)
 * Sounds like you might have some file permission issues on your WordPress install–
   see [http://codex.wordpress.org/Changing_File_Permissions](http://codex.wordpress.org/Changing_File_Permissions).
   You may need to contact your hosting provider again depending on your level of
   skill in this area.
 *  [johnscottfree](https://wordpress.org/support/users/johnscottfree/)
 * (@johnscottfree)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/update-fail-6/#post-5412658)
 * Thanks Buzztone.
 * I am the website administrator and manage the hosting package so I have owner’s
   access to the ‘console H’.
 * A forum suggested an issue with the ‘upgrade’ folder on the server and that I
   should change the permissions to ‘777 recursive’ but this is not safe with regards
   to security? As owner, I already have ‘read, write and execute’ permissions. 
   They are set as such: Owner=read,write,execute / Group=read,execute / Public=
   read,execute
 * On looking around in the website I’ve now discovered that I am unable to upload
   any new plugins via wordpress. When I try uploading a new plugin, it goes into
   the ‘upgrade’ folder on the server but does not appear in the ‘plugins’ folder.
   On the wordpress dashboard, I keep getting the same message:
 * _Downloading install package from [https://downloads.wordpress.org/plugin/search.zip…](https://downloads.wordpress.org/plugin/search.zip…)_
 * Unpacking the package…
 * Installing the plugin…
 * Could not create directory. /usr/www/users/outregybzr/wp-content/plugins/search/
 * Plugin install failed.
 * Please help. Before long, I will have an angry client!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Plugin automatically deactivated and unable to re-activate or delete’
is closed to new replies.

 * ![](https://ps.w.org/contact-form-7/assets/icon.svg?rev=2339255)
 * [Contact Form 7](https://wordpress.org/plugins/contact-form-7/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/contact-form-7/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/contact-form-7/)
 * [Active Topics](https://wordpress.org/support/plugin/contact-form-7/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/contact-form-7/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/contact-form-7/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [johnscottfree](https://wordpress.org/support/users/johnscottfree/)
 * Last activity: [11 years, 6 months ago](https://wordpress.org/support/topic/update-fail-6/#post-5412658)
 * Status: not resolved