Support » Plugin: WP-Optimize - Clean, Compress, Cache. » Update Error when Updating, Yet Update Works (multiple plugins)

  • Resolved jrothra

    (@jrothra)


    I’m having the same problem when trying to update three plugins: WP-Optimize, Google Analytics by Monster Insights, and Easy FancyBox. I won’t retype everything here since it’s already on a different thread, but the problem seems to be the same. Hoping someone with one (or more) of the plugins might have a solution.

    WP-Optimize version (prior to update attempt): 2.2.6

    Error Info: https://wordpress.org/support/topic/update-error-when-updating-yet-update-seems-to-work/

    • This topic was modified 1 year ago by jrothra.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    It appears that the site is encountering an error when the update is attempted, but the actual error is being masked by a security plugin or server module.

    In these cases, the security plugin/module replaces the actual error with a 404 not found error page (for security purposes).
    I would recommend asking your server admin/hosts if ‘mod_security’ is active for this site.

    Please could you also ask them to check the PHP error logs? These logs should have a record of the actual error that is occurring.

    jrothra

    (@jrothra)

    I’ll check with the host. Further testing, though, may have to wait until those plugins release their next updates.

Viewing 2 replies - 1 through 2 (of 2 total)
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