Title: Update Error
Last modified: April 14, 2020

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# Update Error

 *  Resolved [rajcorleone](https://wordpress.org/support/users/rajcorleone/)
 * (@rajcorleone)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/update-error-93/)
 * My site broke after updating jetpack plugin.
 * Error Details
    ============= An error of type E_COMPILE_ERROR was caused in line
   3 of the file /home/u87544####/domains/mysite.in/public_html/wp-content/plugins/
   jetpack/_inc/lib/class.media.php. Error message: require_once(): Failed opening
   required ‘/home/u87544####/domains/mysite.in/public_html/wp-content/plugins/jetpack/
   sal/class.json-api-date.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’)
 * For now i’ve deactivated the plugin and site is running normal but please do 
   look into the issue and fix it Soon.
    Thank You.

Viewing 1 replies (of 1 total)

 *  Plugin Support [darnelldibbles](https://wordpress.org/support/users/darnelldibbles/)
 * (@darnelldibbles)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/update-error-93/#post-12674508)
 * Hey there,
 * Thanks for sharing the error details.
 * As a first step here, would you please delete Jetpack entirely and then reinstall
   it? You can follow these steps to do that:
    - Start at Plugins → Installed Plugins.
    - If Jetpack is currently active, click Deactivate to disable it. Then click
      Delete to remove it from your site:
    - Go to Plugins → Add New.
    - Search for “Jetpack by WordPress.com”.
    - Click Install and then Activate.
 * When Jetpack is installed, click the green Set up Jetpack button to reconnect.
 * This handy guide explains that process in more detail:
 * [https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack](https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack)
 * If that doesn’t work, could you please try manually reinstalling Jetpack? To 
   do so, download the Jetpack plugin here:
 * [http://downloads.wordpress.org/plugin/jetpack.latest-stable.zip](http://downloads.wordpress.org/plugin/jetpack.latest-stable.zip)
 * Then, log in to your site via FTP, and delete the existing jetpack plugin folder
   from /wp-content/plugins. You should then be able to reinstall the plugin manually
   by following the instructions here:
 * > [Managing Plugins](https://wordpress.org/support/article/managing-plugins/)
 * Let us know once you’ve done that so we can also check things from our end.
 * Please let me know the results of this troubleshooting and we can go from there.
   Thanks!

Viewing 1 replies (of 1 total)

The topic ‘Update Error’ is closed to new replies.

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## Tags

 * [plugin error](https://wordpress.org/support/topic-tag/plugin-error/)
 * [update error](https://wordpress.org/support/topic-tag/update-error/)

 * 1 reply
 * 2 participants
 * Last reply from: [darnelldibbles](https://wordpress.org/support/users/darnelldibbles/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/update-error-93/#post-12674508)
 * Status: resolved