Support » Plugin: Widgets for Trustpilot Reviews » Update Does not work

  • Resolved jpalmerh20

    (@jpalmerh20)


    I installed the plugin and did two manual updates of my trustpilot reviews. A couple of days later Ive gone to do a manual update of my reviews again and the button has disappeared???

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Trustindex

    (@trustindex)

    Hello, @jpalmerh20 !

    Yes, in free usage, there is no automatic review downloading. You can download them manually in weekly basis!
    Try our paid packages to get rid of the time associated with manual updating.

    Feel free to write us if you need further assisstance,
    Tom
    Trustindex

    • This reply was modified 8 months, 1 week ago by Trustindex. Reason: did not closed
    feedarmy

    (@feedarmy)

    Nowhere in your plugin does it mention you can import only once per week. I recommend disclosing the functions of your plugin. Especially since you removed features, instead of improving them. I understand you want people to pay for your plugin. But I honestly think you are going the wrong way about this.

    Plugin Contributor Trustindex

    (@trustindex)

    You maybe right, @feedarmy !

    But think a little about our situation: we provide a free software for our users. Review updates are a constant costs to us.
    So in order for us to be able to provide this to everyone, we had to put in the limit of being able to generate expenses for us only once a week …

    I don’t think it’s a big sacrifice, given that we admit we don’t get reviews every day. And if you ever get another review after the update, you only have to wait a few days…

    Regardless, of course, we expect our users to switch to a larger package. But this is a simple sustainability issue.

    Feel free to write us,
    Tom
    Trusindex

Viewing 3 replies - 1 through 3 (of 3 total)
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