Title: update database Last modified: August 21, 2016 --- # update database * [agenciesFirst](https://wordpress.org/support/users/agenciesfirst/) * (@agenciesfirst) * [11 years, 11 months ago](https://wordpress.org/support/topic/update-database-3/) * Hi guys, great plugin, great work & update. I can’t update database tables, get permission denied in a multisite installation. Tools for API keys etc. and Extensions not available. Clean installation in a single page is without problems and completely. Thanks * [https://wordpress.org/plugins/easy-digital-downloads/](https://wordpress.org/plugins/easy-digital-downloads/) Viewing 13 replies - 1 through 13 (of 13 total) * Moderator [Pippin Williamson](https://wordpress.org/support/users/mordauk/) * (@mordauk) * [11 years, 11 months ago](https://wordpress.org/support/topic/update-database-3/#post-4977088) * Is the plugin network activated? * Thread Starter [agenciesFirst](https://wordpress.org/support/users/agenciesfirst/) * (@agenciesfirst) * [11 years, 11 months ago](https://wordpress.org/support/topic/update-database-3/#post-4977096) * not network wide just for a single site in a network. only work correctly in the network master account. * Thread Starter [agenciesFirst](https://wordpress.org/support/users/agenciesfirst/) * (@agenciesfirst) * [11 years, 11 months ago](https://wordpress.org/support/topic/update-database-3/#post-4977112) * Ok, now its working. Gave user temporary master permission status, not normally procedure but table updated. Back to normal user privileges and tools / extensions tables are hidden. something goes wrong. * Moderator [Pippin Williamson](https://wordpress.org/support/users/mordauk/) * (@mordauk) * [11 years, 11 months ago](https://wordpress.org/support/topic/update-database-3/#post-4977148) * Can you show me a screenshot of the missing pages? * Thread Starter [agenciesFirst](https://wordpress.org/support/users/agenciesfirst/) * (@agenciesfirst) * [11 years, 11 months ago](https://wordpress.org/support/topic/update-database-3/#post-4977155) * [http://www.photoon.de/EDD2014-06-04-19.50.27.png](http://www.photoon.de/EDD2014-06-04-19.50.27.png) Tools and Extension not present. * Moderator [Pippin Williamson](https://wordpress.org/support/users/mordauk/) * (@mordauk) * [11 years, 11 months ago](https://wordpress.org/support/topic/update-database-3/#post-4977164) * Are you using any custom user roles? * Thread Starter [agenciesFirst](https://wordpress.org/support/users/agenciesfirst/) * (@agenciesfirst) * [11 years, 11 months ago](https://wordpress.org/support/topic/update-database-3/#post-4977176) * user is admin and the last updates have always worked. * Moderator [Pippin Williamson](https://wordpress.org/support/users/mordauk/) * (@mordauk) * [11 years, 11 months ago](https://wordpress.org/support/topic/update-database-3/#post-4977211) * Try deactivating the plugin and activating it again. * Thread Starter [agenciesFirst](https://wordpress.org/support/users/agenciesfirst/) * (@agenciesfirst) * [11 years, 11 months ago](https://wordpress.org/support/topic/update-database-3/#post-4977212) * I did it. Therefore, the two tables are missing :/ The tables are only present in network admin account if EDD was activated, but in other network accounts not. * Moderator [Pippin Williamson](https://wordpress.org/support/users/mordauk/) * (@mordauk) * [11 years, 11 months ago](https://wordpress.org/support/topic/update-database-3/#post-4977213) * I’m sorry but I must be seriously confused. EDD doesn’t add any tables to the network admin . . . * Thread Starter [agenciesFirst](https://wordpress.org/support/users/agenciesfirst/) * (@agenciesfirst) * [11 years, 11 months ago](https://wordpress.org/support/topic/update-database-3/#post-4977215) * look. It’s a Multisite has an superadmin with the basic site where has super privileges for the whole network the network has multiple site = accounts with normal admin privileges when I activate EDD in normal site than 2 tables missed! Tools & Extensions. When I activate EDD in the site where has privileges over the whole network = superadmin than works everything fine. First, I did deactivate& activate EDD before in an normal site as admin, because the first message after update was “can’t update database tables, get permission denied”. So, from this moment on, came the problems, how can I fix it in a easy way? thanx * Thread Starter [agenciesFirst](https://wordpress.org/support/users/agenciesfirst/) * (@agenciesfirst) * [11 years, 11 months ago](https://wordpress.org/support/topic/update-database-3/#post-4977216) * add the problems came possibly from api key additions, they are not present in normal sites. The problems exists maybe only in accounts (sites) where has an older EDD installation before? * Thread Starter [agenciesFirst](https://wordpress.org/support/users/agenciesfirst/) * (@agenciesfirst) * [11 years, 11 months ago](https://wordpress.org/support/topic/update-database-3/#post-4977217) * here in network-admin all tables (options) available. [http://www.photoon.de/whole-tablesEDD.png](http://www.photoon.de/whole-tablesEDD.png) Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘update database’ is closed to new replies. * ![](https://ps.w.org/easy-digital-downloads/assets/icon.svg?rev=3455837) * [Easy Digital Downloads – eCommerce Payments and Subscriptions made easy](https://wordpress.org/plugins/easy-digital-downloads/) * [Frequently Asked Questions](https://wordpress.org/plugins/easy-digital-downloads/#faq) * [Support Threads](https://wordpress.org/support/plugin/easy-digital-downloads/) * [Active Topics](https://wordpress.org/support/plugin/easy-digital-downloads/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/easy-digital-downloads/unresolved/) * [Reviews](https://wordpress.org/support/plugin/easy-digital-downloads/reviews/) * 13 replies * 2 participants * Last reply from: [agenciesFirst](https://wordpress.org/support/users/agenciesfirst/) * Last activity: [11 years, 11 months ago](https://wordpress.org/support/topic/update-database-3/#post-4977217) * Status: not resolved