Update damages the site but not fixed for 3 months

  • Alona Gomez

    (@alonagomez)


    1 month, 1 week ago

    Since releasing version 2.19.11 last July 15, the Image in the slider do not show in the Tablet and Mobile views. I rollback to version 2.19.10 to make it work. This issue was verified by Support in version 2.19.11.

    Support promised to fix this issue in the next update, but after 3 months and 4 updates, it was not fixed on the latest update. Please fix it immediately, so that we can use the latest version. 

Viewing 1 replies (of 1 total)
  • Plugin Support BSF- Mohsin Ghouri

    (@mohsinbsf)

    1 month, 1 week ago

    Hi @alonagomez,

    We sincerely apologize for the inconvenience caused by the image display issue on tablet and mobile views since version 2.19.11. I completely understand how frustrating it must be to have this issue persist for so long, especially when it’s impacting your site’s functionality on tablet and mobile devices.

    I want to personally apologize for the delay in fixing this. Please know that we’ve now escalated this problem as a top priority, and our development team is focused on resolving it as quickly as possible.

    Your patience means a lot to us, and we truly appreciate you sticking with us through this. If there’s anything else you need or any other way we can support you while we work on the fix, please don’t hesitate to reach out.

Viewing 1 replies (of 1 total)

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