Hi @strokehouse,
Thanks for sharing your experience and also reaching out via our support form. We’ve reviewed the error details you sent and we’re already working with you privately to resolve the issue as quickly as possible.
For transparency to other users: the line of code referenced in the error has been part of the plugin for over a year and a half and was not changed in the recent update. Based on the investigation so far, it appears that another module on the site (plugin or theme) has included a different version of a third-party library called Mobile_Detect, which our plugin relies on to detect device type (mobile/tablet/desktop). That external component is loading an incompatible version of the library, causing a conflict and triggering the critical error specifically on this site.
We thoroughly test our plugin updates before release and the issue in question appears to be a conflict specific to this website environment rather than a bug in the update itself, as we have received no other reports of similar issues, and all other installations are functioning normally. As recommended in WordPress best practices, testing updates on a staging environment before applying them to production helps prevent situations like this where two modules (plugins/theme) may begin conflicting after an update.
We’ve already shared steps to isolate the conflicting component, along with a workaround solution, and are awaiting your response via email so we can assist further and get this resolved.
We’ll provide an update here once we’ve completed the investigation and confirmed the fix.
Kartik
Plugin Author
Update: Issue resolved as confirmed by @strokehouse over email.
