Title: Update Crash Last modified: January 23, 2018 --- # Update Crash * Resolved [ireland1988](https://wordpress.org/support/users/ireland1988/) * (@ireland1988) * [8 years, 6 months ago](https://wordpress.org/support/topic/update-crash-7/) * My site went down and after disabling all my plugins and turning each one on I found out kirki was what knocked it off. Whats the deal? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fupdate-crash-7%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 35 total) 1 [2](https://wordpress.org/support/topic/update-crash-7/page/2/?output_format=md) [3](https://wordpress.org/support/topic/update-crash-7/page/3/?output_format=md) [→](https://wordpress.org/support/topic/update-crash-7/page/2/?output_format=md) * [cwork](https://wordpress.org/support/users/cwork/) * (@cwork) * [8 years, 6 months ago](https://wordpress.org/support/topic/update-crash-7/#post-9892533) * I’ve same problem too.Developers please release a new update or downgrade the plugin. * [RobertGrimley](https://wordpress.org/support/users/robertgrimley/) * (@robertgrimley) * [8 years, 6 months ago](https://wordpress.org/support/topic/update-crash-7/#post-9892677) * Same here all my fonts got changed and are bold… Please roll back. Clients going crazy… * [Ari Stathopoulos](https://wordpress.org/support/users/aristath/) * (@aristath) * [8 years, 6 months ago](https://wordpress.org/support/topic/update-crash-7/#post-9892734) * I just released v3.0.24. I have no idea if this will fix the issues you guys are having or not. If it doesn’t then please post more details. Something to let me know what the issues actually is… a simple “doesn’t work” or “fatal error” can be caused by hundreds of different things. If v3.0.24 doesn’t fix your issue, then please check your error logs. If you don’t have access to your error logs, then you can edit your wp-config.php right above the line that says `That's all, stop editing! Happy blogging` so it looks like this: * ``` define( 'WP_DEBUG', true ); define( 'WP_DEBUG_LOG', true ); /* That's all, stop editing! Happy blogging. */ ``` * Then any errors you might get will be recorded on `wp-content/debug.log`. Providing those will help us understand what the issue is on your sites with the specific themes you’re using, and allow us to help you. * If v3.0.24 doesn’t fix the issue and you don’t have FTP to change your wp-config. php, then I’ll need something so that I may test it and replicate your issue… The theme you use that utilizes kirki would be a good start. * [lotbo](https://wordpress.org/support/users/lotbo/) * (@lotbo) * [8 years, 6 months ago](https://wordpress.org/support/topic/update-crash-7/#post-9892753) * I’ve got the same problem. I don’t have access to my desktop or anything anymore.. I get this message on my website: [https://www.lotbo.nl/](https://www.lotbo.nl/) * Fatal error: Call to undefined method Kirki_Fonts::get_google_font_subsets() in /home/deb79279/domains/lotbo.nl/public_html/wp-content/themes/primrose/inc/ helpers.php on line 151 * [Ari Stathopoulos](https://wordpress.org/support/users/aristath/) * (@aristath) * [8 years, 6 months ago](https://wordpress.org/support/topic/update-crash-7/#post-9892764) * If you want to manually apply the fix that went in v3.0.24 via FTP, this is the part that was added: [https://github.com/aristath/kirki/blob/v3.0.24/modules/webfonts/class-kirki-fonts.php#L171-L190](https://github.com/aristath/kirki/blob/v3.0.24/modules/webfonts/class-kirki-fonts.php#L171-L190) * [Ari Stathopoulos](https://wordpress.org/support/users/aristath/) * (@aristath) * [8 years, 6 months ago](https://wordpress.org/support/topic/update-crash-7/#post-9892805) * [@lotbo](https://wordpress.org/support/users/lotbo/) v3.0.24 fixed the issue you’re getting. * [RobertGrimley](https://wordpress.org/support/users/robertgrimley/) * (@robertgrimley) * [8 years, 6 months ago](https://wordpress.org/support/topic/update-crash-7/#post-9893302) * Hi my problem is that my fonts have been changed by these last 2 updates. The site works okay (no crashes etc) but why are the fonts changing? Also, if I want to roll back how can I do that simply please? Need help urgently to get back to how it was before… * [Ari Stathopoulos](https://wordpress.org/support/users/aristath/) * (@aristath) * [8 years, 6 months ago](https://wordpress.org/support/topic/update-crash-7/#post-9893354) * Can you please elaborate? In what way do fonts change? You can get previous versions from the plugin’s advanced tab on [https://wordpress.org/plugins/kirki/advanced/](https://wordpress.org/plugins/kirki/advanced/) * [coolcoder](https://wordpress.org/support/users/coolcoder/) * (@coolcoder) * [8 years, 6 months ago](https://wordpress.org/support/topic/update-crash-7/#post-9893425) * Hi, * Can confirm as [@robertgrimley](https://wordpress.org/support/users/robertgrimley/). Tested with default theme, and found that google fonts aren’t loading, instead fallback font is displayed. * Example: For Cherry Swash font – For v3.0.24 * Google fonts are added fine as css selector. body{font-family:”Cherry Swash”,“ Comic Sans MS”, cursive, sans-serif; } * Missing line is WebFont.load({google:{families:[‘Cherry Swash:400’]}}); * ——- * But when v3.0.22 activated, all is fine. * Thanks. - This reply was modified 8 years, 6 months ago by [coolcoder](https://wordpress.org/support/users/coolcoder/). * [lotbo](https://wordpress.org/support/users/lotbo/) * (@lotbo) * [8 years, 6 months ago](https://wordpress.org/support/topic/update-crash-7/#post-9893430) * Okay but i still can’t log in on the admin page on my site so i can’t check my error logs. What should i do? * [Ari Stathopoulos](https://wordpress.org/support/users/aristath/) * (@aristath) * [8 years, 6 months ago](https://wordpress.org/support/topic/update-crash-7/#post-9893433) * Is that using a typography control, or something else? * [coolcoder](https://wordpress.org/support/users/coolcoder/) * (@coolcoder) * [8 years, 6 months ago](https://wordpress.org/support/topic/update-crash-7/#post-9893446) * Typography control. * [RobertGrimley](https://wordpress.org/support/users/robertgrimley/) * (@robertgrimley) * [8 years, 6 months ago](https://wordpress.org/support/topic/update-crash-7/#post-9893452) * Basically this update has trashed the fonts (style and weight)… I rolled back to 3.0.22 which has fixed most font issues. Clearly something amiss… * [Ari Stathopoulos](https://wordpress.org/support/users/aristath/) * (@aristath) * [8 years, 6 months ago](https://wordpress.org/support/topic/update-crash-7/#post-9893460) * [@lotbo](https://wordpress.org/support/users/lotbo/) you can login via FTP and manually update the plugin * [Ari Stathopoulos](https://wordpress.org/support/users/aristath/) * (@aristath) * [8 years, 6 months ago](https://wordpress.org/support/topic/update-crash-7/#post-9893473) * [@robertgrimley](https://wordpress.org/support/users/robertgrimley/) [@coolcoder](https://wordpress.org/support/users/coolcoder/) which themes are you guys using? I can’t replicate the issue… Viewing 15 replies - 1 through 15 (of 35 total) 1 [2](https://wordpress.org/support/topic/update-crash-7/page/2/?output_format=md) [3](https://wordpress.org/support/topic/update-crash-7/page/3/?output_format=md) [→](https://wordpress.org/support/topic/update-crash-7/page/2/?output_format=md) The topic ‘Update Crash’ is closed to new replies. * ![](https://ps.w.org/kirki/assets/icon-256x256.jpg?rev=3518366) * [Kirki – Freeform Page Builder, Website Builder & Customizer](https://wordpress.org/plugins/kirki/) * [Frequently Asked Questions](https://wordpress.org/plugins/kirki/#faq) * [Support Threads](https://wordpress.org/support/plugin/kirki/) * [Active Topics](https://wordpress.org/support/plugin/kirki/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/kirki/unresolved/) * [Reviews](https://wordpress.org/support/plugin/kirki/reviews/) * 35 replies * 9 participants * Last reply from: [RobertGrimley](https://wordpress.org/support/users/robertgrimley/) * Last activity: [8 years, 6 months ago](https://wordpress.org/support/topic/update-crash-7/page/3/#post-9896158) * Status: resolved