Support » Plugin: Kirki Customizer Framework » Update Crash

  • Resolved ireland1988


    My site went down and after disabling all my plugins and turning each one on I found out kirki was what knocked it off. Whats the deal?

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 35 total)
  • I’ve same problem too.Developers please release a new update or downgrade the plugin.

    Same here all my fonts got changed and are bold… Please roll back. Clients going crazy…

    Plugin Author Ari Stathopoulos


    I just released v3.0.24.
    I have no idea if this will fix the issues you guys are having or not.
    If it doesn’t then please post more details. Something to let me know what the issues actually is… a simple “doesn’t work” or “fatal error” can be caused by hundreds of different things.
    If v3.0.24 doesn’t fix your issue, then please check your error logs.
    If you don’t have access to your error logs, then you can edit your wp-config.php right above the line that says That's all, stop editing! Happy blogging so it looks like this:

    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_LOG', true );
    /* That's all, stop editing! Happy blogging. */

    Then any errors you might get will be recorded on wp-content/debug.log. Providing those will help us understand what the issue is on your sites with the specific themes you’re using, and allow us to help you.

    If v3.0.24 doesn’t fix the issue and you don’t have FTP to change your wp-config.php, then I’ll need something so that I may test it and replicate your issue… The theme you use that utilizes kirki would be a good start.

    I’ve got the same problem. I don’t have access to my desktop or anything anymore..
    I get this message on my website:

    Fatal error: Call to undefined method Kirki_Fonts::get_google_font_subsets() in /home/deb79279/domains/ on line 151

    Plugin Author Ari Stathopoulos


    If you want to manually apply the fix that went in v3.0.24 via FTP, this is the part that was added:

    Plugin Author Ari Stathopoulos


    @lotbo v3.0.24 fixed the issue you’re getting.

    Hi my problem is that my fonts have been changed by these last 2 updates. The site works okay (no crashes etc) but why are the fonts changing? Also, if I want to roll back how can I do that simply please? Need help urgently to get back to how it was before…

    Plugin Author Ari Stathopoulos


    Can you please elaborate? In what way do fonts change? You can get previous versions from the plugin’s advanced tab on


    Can confirm as @robertgrimley.
    Tested with default theme, and found that google fonts aren’t loading, instead fallback font is displayed.

    Example: For Cherry Swash font – For v3.0.24

    Google fonts are added fine as css selector.
    body{font-family:”Cherry Swash”, “Comic Sans MS”, cursive, sans-serif; }

    Missing line is
    WebFont.load({google:{families:[‘Cherry Swash:400’]}});


    But when v3.0.22 activated, all is fine.


    • This reply was modified 1 year, 7 months ago by  coolcoder.

    Okay but i still can’t log in on the admin page on my site so i can’t check my error logs. What should i do?

    Plugin Author Ari Stathopoulos


    Is that using a typography control, or something else?

    Typography control.

    Basically this update has trashed the fonts (style and weight)… I rolled back to 3.0.22 which has fixed most font issues. Clearly something amiss…

    Plugin Author Ari Stathopoulos


    @lotbo you can login via FTP and manually update the plugin

    Plugin Author Ari Stathopoulos


    @robertgrimley @coolcoder which themes are you guys using? I can’t replicate the issue…

Viewing 15 replies - 1 through 15 (of 35 total)
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