Title: Update Core Not Working Last modified: August 22, 2016 --- # Update Core Not Working * [BradRogers617](https://wordpress.org/support/users/bradrogers617/) * (@bradrogers617) * [11 years, 8 months ago](https://wordpress.org/support/topic/update-core-not-working/) * Hi, * I recently updated to WordPress 4.0 (as did everyone else! 🙂 ) and I am unable to update my plugins or my theme using the update core. * **Here are a few details: ** 1. My website is [westminsterchurch.cc](http://westminsterchurch.cc). 2. My host is GoDaddy. 3. My theme is Avada Child. 4. I’ve tried deactivating all plugins. 5. Here’s the error message I get (only using Firefox).”The connection was reset * The connection to the server was reset while the page was loading. * The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.” * Any ideas? * Thanks for your time! Viewing 9 replies - 1 through 9 (of 9 total) * [Karilee](https://wordpress.org/support/users/karilee/) * (@karilee) * [11 years, 8 months ago](https://wordpress.org/support/topic/update-core-not-working/#post-5280713) * I have exactly the same issue on a client site, same host. Only difference is the theme is Canvas. * I phoned GoDaddy tech support to see if this was common, but the senior tech I spoke to said not, and that they were having “surprisingly few” reports of problems with WordPress 4.0 upgrades. * Interestingly enough, I could update plugins individually from the plugins list( but not from the Update page). I’ll post again when I figure it out. * Thread Starter [BradRogers617](https://wordpress.org/support/users/bradrogers617/) * (@bradrogers617) * [11 years, 8 months ago](https://wordpress.org/support/topic/update-core-not-working/#post-5280735) * Thanks Karilee, * Yeah, I found that I could update plugins and themes as well from the plugin list and theme pages, just not from the update-core. Weird! 🙂 * I think that there may be something wrong with my install of wp-admin/update- core.php. Haven’t gotten much into the code yet… that’s for after some sleep! * Thanks for posting and good luck! * [Karilee](https://wordpress.org/support/users/karilee/) * (@karilee) * [11 years, 8 months ago](https://wordpress.org/support/topic/update-core-not-working/#post-5280749) * You’re welcome, Brad. * Okay, I haven’t fixed it… but I wanted to post what I did next to save you some angst. Usually when I get an almost-functional update I just go back and manually reinstall, following the instructions here on WordPress.org. So I FTPed in with Filezilla, deleted the wp-admin and wp-includes folders, and replaced them with the new ones from a fresh download of version 4.0. I also replaced the root directory files, but didn’t touch the wp-content folder as there are no changes there. * At that point, things got worse. I now couldn’t access the site at all, and was seeing this error: * ``` Warning: require_once(/home/content/xxx/html/wp-admin/includes/image.php) [function.require-once]: failed to open stream: No such file or directory in /home/content/xxx/html/wp-admin/includes/admin.php on line 28 Fatal error: require_once() [function.require]: Failed opening required '/home/content/xxx/html/wp-admin/includes/image.php' (include_path='.:/usr/local/php5_3/lib/php') in /home/content/xxx/html/wp-admin/includes/admin.php on line 28 ``` * I checked my files list and sure enough, the file.php file appeared to have copied over, but wasn’t there. I tried copying it a few more times, and it gave me a successful transfer message each time, but didn’t appear in the wp-admin/includes folder I was trying to copy it to. * I called GoDaddy tech support at that point, and the tech guy there had the same experience. Turned out we were both using Filezilla, and I noticed that in the connection log it was reporting the file as MALWARE… so it seemed to be killing it. I’d already emailed the GoDaddy guy the file, and so he tried using another file manager to put it in place, and that seemed to work. Meanwhile I’d noticed at least three files “missing”, so I told him I’d take it from there, as he was out of suggestions. * I used GoDaddy’s file manager to copy over: * file.php image.php plugin.php * All three were referenced in the wp-admin/includes/admin.php file that was mentioned in the error message above, and all three were missing (even though I’d copied them in with Filezilla). Using the GoDaddy file manager, I was able to get them in place. * Okay, that took care of the ugly errors and I could log in. I still couldn’t use the Update feature, so I went back to GoDaddy’s file manager (in Chrome, ’ cause it won’t let you copy folders in Firefox). Redid the whole manual install again in case other PHP files had vanished. **STILL can’t use Update.** * I was also getting weird errors editing posts – for example, I couldn’t add tags. I disabled the Comprehensive Google Map Plugin and that was resolved. However, Update won’t work even with the fresh install and all Plugins disabled. * At this point I’ve decided that since I seem to have all _**necessary **_functionality back (just not the convenience of the Updates section), I’ll leave the struggle for a few days and see what the smarter folks on here come up with. If anyone wants to take a look, my client’s site’s at [http://dietmdhawaii.com](http://dietmdhawaii.com) * Moderator [Samuel Wood (Otto)](https://wordpress.org/support/users/otto42/) * (@otto42) * WordPress.org Admin * [11 years, 8 months ago](https://wordpress.org/support/topic/update-core-not-working/#post-5280845) * > Turned out we were both using Filezilla, and I noticed that in the connection > log it was reporting the file as MALWARE… so it seemed to be killing it. * I’ll contact GoDaddy about this. See what the deal is. * [Pioneer Web Design](https://wordpress.org/support/users/swansonphotos/) * (@swansonphotos) * [11 years, 8 months ago](https://wordpress.org/support/topic/update-core-not-working/#post-5280851) * Server cache issues still unresolved and have nothing to do with CORE WP? Or?????? * Moderator [Samuel Wood (Otto)](https://wordpress.org/support/users/otto42/) * (@otto42) * WordPress.org Admin * [11 years, 8 months ago](https://wordpress.org/support/topic/update-core-not-working/#post-5280854) * I’ve traded a few emails with GoDaddy and they state that this was a problem on their end with regards to their FTP systems, and that it should be solved now. They are no longer detecting and rejecting certain files in WordPress 4.0 over their FTP connections. * [Pioneer Web Design](https://wordpress.org/support/users/swansonphotos/) * (@swansonphotos) * [11 years, 8 months ago](https://wordpress.org/support/topic/update-core-not-working/#post-5280855) * I believe this started with 3.9.2. Same ‘effects’ * [fohf](https://wordpress.org/support/users/fohf/) * (@fohf) * [11 years, 7 months ago](https://wordpress.org/support/topic/update-core-not-working/#post-5281027) * Thanks for this thread I thought I was going crazy. I’m having the exact same issue. Hosting with GoDaddy, using filezilla to upload the install. I searched for the file.php and it wasn’t uploaded, manually re-uploaded it successfully and watched it immediately and automatically get deleted. * So yeah, not fixed on godaddy’s end. * [fohf](https://wordpress.org/support/users/fohf/) * (@fohf) * [11 years, 7 months ago](https://wordpress.org/support/topic/update-core-not-working/#post-5281028) * To finish installing I ended up using godaddy’s file upload utitlity from within my account i had to upload these files: * file.php image.php plugin.php translation-install.php class-wp-upgrader.php * Once the site was up it looks like several other files were missing and I added those until the errors stopped. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Update Core Not Working’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 9 replies * 5 participants * Last reply from: [fohf](https://wordpress.org/support/users/fohf/) * Last activity: [11 years, 7 months ago](https://wordpress.org/support/topic/update-core-not-working/#post-5281028) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics