Support » Plugin: WooCommerce » update cart and apply coupon button not working

  • Hi,

    I recently updated wordpress and all plugins and now nothing happens when I click on apply coupon and it does not work.

    Same case is with update cart. if I make any change in cart and click update cart button; nothing happens.

    I am quite novice to coding and tried all possible options that I could think of and nothing helped. I am losing it.

    Please help.

    website is http://www.bubblebee.com.au

    system status report

    `
    ### WordPress Environment ###

    Home URL: http://www.bubblebee.com.au
    Site URL: http://www.bubblebee.com.au
    WC Version: 2.6.1
    Log Directory Writable: ✔
    WP Version: 4.5.3
    WP Multisite: –
    WP Memory Limit: 128 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US

    ### Server Environment ###

    Server Info: Apache
    PHP Version: ❌ 5.5.34 – We recommend a minimum PHP version of 5.6. See: How to update your PHP version
    PHP Post Max Size: 64 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.38.0
    OpenSSL/1.0.1e

    SUHOSIN Installed: ✔
    MySQL Version: 5.6.29
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 2.6.1
    :
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ✔

    ### Active Plugins (10) ###

    LayerSlider WP: by Kreatura Media – 5.1.1
    email subscription popup: by I Thirteen Web Solution – 1.0
    PayPal Express Checkout for Woo: by wpgateways – 1.1.0
    Jetpack by WordPress.com: by Automattic – 4.0.4
    WPBakery Visual Composer: by Michael M – WPBakery.com – 4.3.3
    Revolution Slider: by ThemePunch – 4.6.5
    WooCommerce Extended Coupon Features: by Jos Koenis – 2.3.4
    WooCommerce: by WooThemes – 2.6.1
    WordPress Importer: by wordpressdotorg – 0.6.1
    YITH WooCommerce Wishlist: by YITHEMES – 2.0.16

    ### Settings ###

    Force SSL: –
    Currency: AUD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2

    ### API ###

    API Enabled: ✔

    ### WC Pages ###

    Shop Base: #988 – /index.php/shop/
    Cart: #993 – /index.php/cart-2/
    Checkout: #994 – /index.php/checkout-2/
    My Account: #487 – /index.php/my-account/

    ### Taxonomies ###

    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    ### Theme ###

    Name: Blanco
    Version: 3.1
    Author URL: http://8theme.com/
    Child Theme: ❌ – If you’re modifying WooCommerce on a parent theme you didn’t build personally
    then we recommend using a child theme. See: How to create a child theme

    WooCommerce Support: ✔

    ### Templates ###

    Overrides: blanco/woocommerce/archive-product.php
    blanco/woocommerce/cart/cart.php
    blanco/woocommerce/cart/cross-sells.php
    blanco/woocommerce/checkout/review-order.php
    blanco/woocommerce/content-product.php version 1.6.4 is out of date. The core version is 2.6.1
    blanco/woocommerce/content-product_cat.php version 1.6.4 is out of date. The core version is 2.6.1
    blanco/woocommerce/content-single-product.php
    blanco/woocommerce/global/breadcrumb.php
    blanco/woocommerce/global/form-login.php
    blanco/woocommerce/global/quantity-input.php version 2.1.0 is out of date. The core version is 2.5.0
    blanco/woocommerce/loop/add-to-cart.php version 2.1.0 is out of date. The core version is 2.5.0
    blanco/woocommerce/loop/loop-end.php
    blanco/woocommerce/loop/loop-start.php
    blanco/woocommerce/loop/no-products-found.php
    blanco/woocommerce/loop/pagination.php
    blanco/woocommerce/loop/rating.php
    blanco/woocommerce/loop/result-count.php
    blanco/woocommerce/loop/sale-flash.php
    blanco/woocommerce/myaccount/form-edit-account.php version 2.2.7 is out of date. The core version is 2.6.0
    blanco/woocommerce/myaccount/form-login.php version 2.2.6 is out of date. The core version is 2.6.0
    blanco/woocommerce/myaccount/my-orders.php
    blanco/woocommerce/single-product/add-to-cart/grouped.php
    blanco/woocommerce/single-product/add-to-cart/simple.php
    blanco/woocommerce/single-product/add-to-cart/variable.php version 2.3.0 is out of date. The core version is 2.5.0
    blanco/woocommerce/single-product/meta.php
    blanco/woocommerce/single-product/price.php version 1.6.4 is out of date. The core version is 2.4.9
    blanco/woocommerce/single-product/product-image.php
    blanco/woocommerce/single-product/product-thumbnails.php
    blanco/woocommerce/single-product/related.php
    blanco/woocommerce/single-product/review.php version 2.1.0 is out of date. The core version is 2.6.0
    blanco/woocommerce/single-product/sale-flash.php
    blanco/woocommerce/single-product/short-description.php
    blanco/woocommerce/single-product/tabs/description.php
    blanco/woocommerce/single-product/title.php
    blanco/woocommerce/single-product/up-sells.php
    blanco/woocommerce/single-product-reviews.php
    blanco/woocommerce/single-product.php

    : Learn how to update outdated templates

    https://wordpress.org/plugins/woocommerce/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    Hello,

    Either your theme or another plugin is likely causing this conflict.

    Try temporarily switching back to the WordPress Twenty Sixteen Theme, or Storefront, and disable all plugins except for WooCommerce. If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict.

    I tried switching to twenty sixteen theme and did what you said; all worked nicely.

    Then I changed back to original blanco theme. It still does not work. I also notice that any button in that specific area does not work including ‘checkout’ button. (There are three buttons in that area)

    I am really confused what to do…

    Please help.

    Plugin Author Mike Jolley

    (@mikejolley)

    See if the developer has released a 2.6 compatible update for blanco

    Hi shilparavish1,

    Read following Link, actually you need to update your out dated files
    Hopefully it would work for you … Cheers


    Shaz

    Yeah, I think your template files might be out of date. If you can’t update them, you might want to just move them out of your theme folder.

    joefoe

    (@joefoe)

    Wow thank you all SO much for pointing me in this direction! After a mind-numbing waste of time digging through code and reading everything I could find, I quickly found the exact problem keeping my cart from updating thanks to this thread. Turns out it was my beloved old theme getting in the way – thank you again for pointing me in this direction! An important lesson learned for me.

Viewing 6 replies - 1 through 6 (of 6 total)
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