Support » Plugin: BackUpWordPress » Update to 3.9 broke WP (whitelist-html.php missing)

  • Hi, I just installed the update to the latest version. I’m also on the latest WP version. Now my site shows (in debug mode) this:

    Warning: require_once(/home/xxx/public_html/wp-content/plugins/backupwordpress/whitelist-html/whitelist-html.php): failed to open stream: No such file or directory in /home/xxx/public_html/wp-content/plugins/backupwordpress/classes/class-plugin.php on line 133
    Fatal error: require_once(): Failed opening required '/home/xxx/public_html/wp-content/plugins/backupwordpress/whitelist-html/whitelist-html.php' (include_path='.:/opt/cpanel/ea-php70/root/usr/share/pear') in /home/xxx/public_html/wp-content/plugins/backupwordpress/classes/class-plugin.php on line 133

    What can I do?


    • This topic was modified 5 months, 1 week ago by  paddor82.
    • This topic was modified 5 months, 1 week ago by  paddor82.
Viewing 10 replies - 16 through 25 (of 25 total)
  • vukmanwp


    There’s a simple solution to this issue, so you guys can continue using the plugin while the devs supply us with a new version that actually contains all the required files.

    Adding two empty files to the plugin’s folders fixed the issue for me.

    Open the /whitelist-html folder inside the root folder of the plugin.
    Inside, create a new file named whitelist-html.php

    After that, open the /backdrop folder, also in the plugin’s root directory.
    Inside, create a new file named hm-backdrop.php

    That’s it, the plugin should continue working so you can use it while the plugin devs release a new version.

    • This reply was modified 5 months ago by  vukmanwp.


    Thanks for the tips. I’d give the “new version” a 50/50 chance of not breaking site again. Better to just switch to Updraft or something else in my opinion. Life is too short to play around with bozo-ware. MTN


    ok – so for not so lucky webadmins without ftp access to the host, any chance to fix this via the web? (and please don’t suggest stp, ssh or similar, I only have access to the wordpress dashboard, other access requires phone calls, days delays etc).




    If you can still access the dashboard, just disable the plugin. In my case, I could not access the dashboard. But I’m in there using FTP all the time, so simple matter.

    Running a WordPress site without some kind of direct server access can be challenging. Everything seems to go wonderful, with WordPress living up to the (often false) praise from internet fanboys and girls, then bam, site visitors just see an error message. Can you find better hosting? Or perhaps you do have Cpanel access and just don’t realize you do?




    holy moly lots of damage control with clients doing the update then freaking out (justifiably so). I’ve been rolling back the version to 3.8. Curious why the radio silence from XIBO. I’ve always liked this plugin because it’s simple and lean, really not keen to give up and install big bloaty updraft. Anyone have suggestions for a better backup plugin?



    The developer has now released a fix for this issue version 3.10, works for me, but I agree no longer confident with the plugin.




    Yeah, life is hard enough with WordPress, without someone releasing untested plugin updates. Meanwhile… what indeed is the simple, lean, non-bloated backup plugin?

    All-in-one-wp-migration looks ok, apparently their app does backup-restore as well as migration, but it might be a loss leader that makes you pay to really get anything done. At least it’s tested with current version of WordPress, what a concept!

    Duplicator looks even better, 5 star rated. I’ll be testing on one of my development sites.

    Thank you so much Basil.Brooks!!!



    Sir I deleted an user plz undo , because in my site plugin page deleted


    i do not know if this is the right point to ask this question.

    I have a webpage with ab download page and would like to put to this page, PDF-Files but also some othe files. But to upload the Files, go to siten –> Download
    and put the file via the Editor to the download site is very pur. Also the display on the download site is also very very weak. Only the UPL is displayed.

    Is the any better tool available like a Plugin? Also the Plugin should be compatible with the latest WordPress Version.

    Any tip is welcome.

Viewing 10 replies - 16 through 25 (of 25 total)
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