Update and recovering data

  • Resolved virgikins

    (@virgikins)


    6 years, 2 months ago

    Hi,

    I have made a WordPress update recently and even though I didn’t update directly this plugin, the stafflist was empty. My client has been adding manually and making changes manually in the back office. Is there any way to recover those data?

    They were probably stored in database, where should I look?

    Thanks

    • This topic was modified 6 years, 2 months ago by virgikins.
    • This topic was modified 6 years, 2 months ago by virgikins.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter virgikins

    (@virgikins)

    6 years, 2 months ago

    Hi,

    I found it in a backup of the stafflist table in the database.

    My question would be more why does my content get deleted when WordPress or other plugins get updated?

    Plugin Author ERA404

    (@era404)

    6 years, 2 months ago

    Hello @virgikins,

    The StaffList table (in your database) is only cleared upon uninstall or deactivation of the StaffList plugin, and in no other cases. This is proper procedure for housekeeping after a site administrator no longer wishes to use a plugin.

    If you are finding that the install/update/uninstall of *another* plugin is affecting StaffList’s data tables, please bring that to our attention so that we may investigate.

    Thanks

    Thread Starter virgikins

    (@virgikins)

    6 years, 2 months ago

    Hi,

    Thanks for your answer.
    Ok so when I update WordPress, I follow the WordPress guidance for Manual updates and it says: 3.Deactivate plugins
    And I guess that’s why I lose contacts. Could it be more user friendly to clear the table only when the plugin get uninstalled?

    Best regards

    • This reply was modified 6 years, 2 months ago by virgikins.
    Plugin Author ERA404

    (@era404)

    6 years, 2 months ago

    @virgikins

    You don’t need to deactivate plugins when they’re being updated.

    But since a lot of WP developers (including ourselves) recommend deactivating ALL WordPress plugins while trying to troubleshoot plugin conflicts/inconsistencies, it’s probably not a bad idea to delay the house-keeping actions until a legitimate uninstall is performed.

Viewing 4 replies - 1 through 4 (of 4 total)
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