Title: update and preview error
Last modified: August 31, 2016

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# update and preview error

 *  [Kellie Meredith](https://wordpress.org/support/users/kellie-meredith/)
 * (@kellie-meredith)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/update-and-preview-error/)
 * Hi – hopefully someone can help me as I’m lost. When I press “update” or “preview”
   on my page I get an:
 * Internal Server Error
 * The server encountered an internal error or misconfiguration and was unable to
   complete your request.
    Please contact the server administrator to inform of 
   the time the error occurred and of anything you might have done that may have
   caused the error.
 * More information about this error may be available in the server error log.
 * I’m using the Divi Theme 2.7.3 and have contacted them but they think its a wordpress
   thing. I have tried deactivating plugins and deleting them. I have tried both
   chrome and explorer browsers but have same issue.
 * Thanks Kellie

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [pxforti](https://wordpress.org/support/users/pxforti/)
 * (@pxforti)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/update-and-preview-error/#post-7346225)
 * If you have access to cpanel, look at the error logs and see if they have errors
   for current dates. If so, post errors.
 * Or, call your host and have them look. They might be able to help or give advice.
 *  Thread Starter [Kellie Meredith](https://wordpress.org/support/users/kellie-meredith/)
 * (@kellie-meredith)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/update-and-preview-error/#post-7346357)
 * Hi pxforti – thanks for your reply.
 * I have sent an email to the server company to see if they can have a look. It
   is plesk windows 2012.
 * I set up a new clients domain today with wordpress 4.5.2 and Divi w.7.4 (latest
   updates for both) and the error page turned up after installing the theme but
   once the theme was activated it seems to work ok. My trepidation is that the 
   first site worked ok for a while too and then started getting the error page 
   so would like to find out why it is happening before putting too much work into
   the website.
 * Cheers, Kellie
 *  [pxforti](https://wordpress.org/support/users/pxforti/)
 * (@pxforti)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/update-and-preview-error/#post-7346359)
 * Best to talk with your host. I have no experience with windows servers, but your
   host should be able to help with server errors.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘update and preview error’ is closed to new replies.

## Tags

 * [preview](https://wordpress.org/support/topic-tag/preview/)
 * [update button](https://wordpress.org/support/topic-tag/update-button/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [pxforti](https://wordpress.org/support/users/pxforti/)
 * Last activity: [10 years, 1 month ago](https://wordpress.org/support/topic/update-and-preview-error/#post-7346359)
 * Status: not resolved

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