• Resolved jacs2023

    (@jacs2023)


    Hi Everyone

    Hoping I am not the only one with this problem.

    I am getting continual error messages because there is a Woocommerce error role alert:

    • Invalid or missing payment details. Please ensure the provided payment method is correctly entered.

    Does anyone know how to resolve this? No customer has been able to make a payment for a month!

    Thank you

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • you’re not the only one! what’s the solution??

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi there @jacs2023,

    I’m sorry to hear that you’re encountering issues with payment details on your site.

    Before we can proceed troubleshooting the issue, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    1. System Status Report, which you can find via WooCommerce > Status > Get system report > Copy for support.
    2. Fatal error logs (if any) under WooCommerce > Status > Logs.
      You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    HI @theyogimatt,

    you’re not the only one! what’s the solution??

    I suggest that you start a new thread with your case, so that we don’t mix several troubleshooting sessions in one thread.

    Cheers.

    Thread Starter jacs2023

    (@jacs2023)

    Hello @ckadenge

    Thank you, we really need to get this resolved asap. Here is the system report and further down you can see the critical error.

    ` WordPress Environment
    
    WordPress address (URL): https://pinkcityliving.com
    Site address (URL): https://pinkcityliving.com
    WC Version: 8.7.0
    REST API Version: ✔ 8.7.0
    Action Scheduler Version: ✔ 3.7.2
    Log Directory Writable: ✔
    WP Version: 6.5
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: ✔ Server Environment
    
    Server Info: LiteSpeed
    PHP Version: 8.1.27
    PHP Post Max Size: 256 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 5000
    cURL Version: 7.87.0
    OpenSSL/1.1.1w
    
    SUHOSIN Installed: –
    MySQL Version: 10.11.7-MariaDB-cll-lve
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔ Database
    
    WC Database Version: 8.7.0
    WC Database Prefix: wp_
    Total Database Size: 56.52MB
    Database Data Size: 50.12MB
    Database Index Size: 6.40MB
    wp_woocommerce_sessions: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 0.19MB + Index: 0.14MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.16MB + Index: 0.09MB + Engine InnoDB
    wp_aioseo_cache: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
    wp_aioseo_crawl_cleanup_blocked_args: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_aioseo_crawl_cleanup_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_aioseo_notifications: Data: 0.19MB + Index: 0.06MB + Engine InnoDB
    wp_aioseo_posts: Data: 1.52MB + Index: 0.02MB + Engine InnoDB
    wp_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
    wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
    wp_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
    wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gla_budget_recommendations: Data: 0.20MB + Index: 0.11MB + Engine InnoDB
    wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_jetpack_waf_blocklog: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_litespeed_avatar: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_litespeed_img_optming: Data: 0.17MB + Index: 0.22MB + Engine InnoDB
    wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mailpoet_automations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mailpoet_automation_runs: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_mailpoet_automation_run_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_mailpoet_automation_run_subjects: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_mailpoet_automation_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mailpoet_automation_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mailpoet_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    wp_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_mailpoet_subscribers: Data: 0.02MB + Index: 0.23MB + Engine InnoDB
    wp_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_options: Data: 5.47MB + Index: 0.14MB + Engine InnoDB
    wp_postmeta: Data: 9.52MB + Index: 0.67MB + Engine InnoDB
    wp_posts: Data: 3.52MB + Index: 0.28MB + Engine InnoDB
    wp_rafflepress_contestants: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rafflepress_entries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rafflepress_giveaways: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_slides: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_sellkit_applied_funnel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_sellkit_contact_segmentation: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_sellkit_funnel_contact: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_userfeedback_surveys: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_userfeedback_survey_responses: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_usermeta: Data: 0.13MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_orders: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
    wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfconfig: Data: 3.38MB + Index: 0.00MB + Engine InnoDB
    wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilemods: Data: 12.55MB + Index: 0.00MB + Engine InnoDB
    wp_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfknownfilelist: Data: 6.52MB + Index: 0.00MB + Engine InnoDB
    wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wflogins: Data: 0.20MB + Index: 0.06MB + Engine InnoDB
    wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY
    wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfpklist_template_data: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfsecurityevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfstatus: Data: 0.31MB + Index: 0.16MB + Engine InnoDB
    wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfwaffailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
    wp_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts
    
    attachment: 619
    e-landing-page: 1
    elementor_library: 19
    inavii_account: 1
    inavii_feed: 1
    mailpoet_page: 1
    nav_menu_item: 20
    page: 20
    post: 7
    product: 35
    product_variation: 18
    revision: 299
    seedprod: 1
    shop_coupon: 4
    shop_order: 11
    shop_order_refund: 2
    testimonials: 3
    wp_global_styles: 1
    wp_navigation: 1
    wp_template: 2
    wpcf7_contact_form: 2
    wpz-insta_user: 1 Security
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔ Active Plugins (17)
    
    All in One SEO: by All in One SEO Team – 4.5.9.2
    Aramex Shipping WooCommerce: by aramex.com – 1.1.16
    Contact Form 7: by Takayuki Miyoshi – 5.9.3
    Elementor Pro: by Elementor.com – 3.19.2
    Elementor: by Elementor.com – 3.20.3
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.25.0
    Inavii for Elementor Social Feed: by INAVII – 2.5.2
    LiteSpeed Cache: by LiteSpeed Technologies – 6.1
    Mailchimp for WooCommerce: by Mailchimp – 3.7
    WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 4.4.2
    Gift Wrapper: by Little Package – 6.1.6
    Google Analytics for WooCommerce: by WooCommerce – 2.0.4
    WooPayments: by Automattic – 7.4.0
    WooCommerce: by Automattic – 8.7.0
    Wordfence Security: by Wordfence – 7.11.4
    WP File Manager: by mndpsingh287 – 7.2.6
    WPForms Lite: by WPForms – 1.8.7.2 Inactive Plugins (1)
    
    UserFeedback Lite: by UserFeedback Team – 1.0.14 Dropin Plugins ()
    
    object-cache.php: object-cache.php Must Use Plugins (1)
    
    Affiliate Plugin: by – 1.0.3 Settings
    
    API Enabled: –
    Force SSL: –
    Currency: AED (د.إ)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to Woo.com: –
    Enforce Approved Product Download Directories: ✔
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: – Logging
    
    Enabled: ✔
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 31 KB WC Pages
    
    Shop base: #2434 - /collections/
    Cart: #363 - /cart-2/
    Checkout: #2557 - /checkout/
    My account: #350 - /my-account-2/
    Terms and conditions: #359 - /terms-conditions/ Theme
    
    Name: Hello Elementor
    Version: 3.0.1
    Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔ Templates
    
    Overrides: – WooPayments
    
    Version: 7.4.0
    Connected to WPCOM: Yes
    WPCOM Blog ID: 221640815
    Account ID: acct_1O6QDDFswY4H1TNk
    Payment Gateway: Enabled
    Test Mode: Disabled
    Enabled APMs: card
    WooPay: Not eligible
    Apple Pay / Google Pay: Disabled
    Fraud Protection Level: basic
    Multi-currency: Disabled
    Public Key Encryption: Enabled
    Auth and Capture: Enabled
    Documents: Disabled
    Logging: Disabled Admin
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-variation-management
    product-virtual-downloadable
    product-external-affiliate
    product-grouped
    product-linked
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: customize-store
    minified-js
    new-product-management-experience
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    
    Daily Cron: ✔ Next scheduled: 2024-04-03 13:50:10 +00:00
    Options: ✔
    Notes: 115
    Onboarding: completed Action Scheduler
    
    Complete: 13
    Oldest: 2024-04-03 08:55:08 +0000
    Newest: 2024-04-03 09:56:47 +0000
    
    Failed: 351
    Oldest: 2023-08-02 10:31:57 +0000
    Newest: 2024-04-03 08:55:09 +0000
    
    Pending: 8
    Oldest: 2024-04-03 10:11:47 +0000
    Newest: 2024-04-10 08:55:09 +0000 Status report information
    
    Generated at: 2024-04-03 10:10:28 +00:00
    `

    Here is the critical error:

    2024-04-03T08:56:03+00:00 Critical Uncaught Error: Failed opening required ‘/home/u929138311/domains/pinkcityliving.com/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-config/src/class-config.php’ (include_path=’.:/opt/alt/php81/usr/share/pear:/opt/alt/php81/usr/share/php:/usr/share/pear:/usr/share/php’) in /home/u929138311/domains/pinkcityliving.com/public_html/wp-content/plugins/woocommerce-payments/vendor/jetpack-autoloader/class-php-autoloader.php:90 CONTEXT: {“error”:{“type”:1,”file”:”\/home\/u929138311\/domains\/pinkcityliving.com\/public_html\/wp-content\/plugins\/woocommerce-payments\/vendor\/jetpack-autoloader\/class-php-autoloader.php”,”line”:90},”backtrace”:[“”,”#0 \/home\/u929138311\/domains\/pinkcityliving.com\/public_html\/wp-content\/plugins\/woocommerce-payments\/woocommerce-payments.php(76): Automattic\\Jetpack\\Autoloader\\jpc77c6f448183a14790ec1fee9fc3636e\\PHP_Autoloader::load_class()”,”#1 \/home\/u929138311\/domains\/pinkcityliving.com\/public_html\/wp-includes\/class-wp-hook.php(324): wcpay_jetpack_init()”,”#2 \/home\/u929138311\/domains\/pinkcityliving.com\/public_html\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters()”,”#3 \/home\/u929138311\/domains\/pinkcityliving.com\/public_html\/wp-includes\/plugin.php(517): WP_Hook->do_action()”,”#4 \/home\/u929138311\/domains\/pinkcityliving.com\/public_html\/wp-settings.php(506): do_action()”,”#5 \/home\/u929138311\/domains\/pinkcityliving.com\/public_html\/wp-config.php(112): require_once(‘\/home\/u92913831…’)”,”#6 \/home\/u929138311\/domains\/pinkcityliving.com\/public_html\/wp-load.php(50): require_once(‘\/home\/u92913831…’)”,”#7 \/home\/u929138311\/domains\/pinkcityliving.com\/public_html\/wp-blog-header.php(13): require_once(‘\/home\/u92913831…’)”,”#8 \/home\/u929138311\/domains\/pinkcityliving.com\/public_html\/index.php(17): require(‘\/home\/u92913831…’)”,”#9 {main}”,”thrown”]}

    Thank you

    Thread Starter jacs2023

    (@jacs2023)

    Hello @ckadenge

    And there is also this fatal error:

    <summary style=”cursor: pointer; caret-color: rgb(60, 67, 74); color: rgb(60, 67, 74); font-family: Consolas, Monaco, monospace; font-size: 13px;”><span class=”log-timestamp” style=”font-weight: 700;”>2024-04-03T10:16:39+00:00</span> <span class=”log-level log-level–critical” style=”display: inline; padding: 0px 0.5em; font-weight: 700; line-height: 1; color: rgb(0, 0, 0); background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box; text-align: center; white-space: nowrap; vertical-align: baseline; border-width: 0.16em 0.16em 0.16em 1em; border-top-left-radius: 0.5em; border-bottom-left-radius: 0.5em; border-color: rgb(255, 133, 27);”>Critical</span> Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, class “Freemius” not found in /home/u929138311/domains/pinkcityliving.com/public_html/wp-includes/class-wp-hook.php:324 </summary><span style=”caret-color: rgb(60, 67, 74); color: rgb(60, 67, 74); font-family: Consolas, Monaco, monospace; font-size: 13px;”>}</span>

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi again @jacs2023,

    Thanks for sharing more details on this.

    As a next step, I recommend running a conflict test. This involves disabling all your active plugins, only leaving WooCommerce and WooPayments as the active plugins to see if the issue persists.

    If by any chance the issue persists, try switching to a default theme like Twenty Twenty – Four or Storefront and check again.

    You can find detailed steps on how to run a conflict test.

    Let us know how it goes.

    Thread Starter jacs2023

    (@jacs2023)

    Hi @ckadenge

    Conflict testing has been done 7 times now. It is not a conflict with any other plugin or theme. It is 100% WooPayments.

    I have also run payment testing.

    Please assume now that I have done everything, because I have. The issue is the latest version of woo payments nothing else. I have shared the critical error reports and logs clearly showing this.

    Thanks

    the same problem, and it’s certainly related to WooPayment, as this started for me following the most recent update last week.
    WooCommerce team, stop wasting time and address the bug.

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @jacs2023,

    Does rolling back to the previous version solve this issue? You can try rolling back using the WP Rollback plugin.

    Let us know how it goes.

    Hello @taablo,

    I understand your frustrations, however, as per forum rules, I suggest that you start a new thread with your case, so that we don’t mix several troubleshooting sessions in one thread.

    Thanks.

    Thread Starter jacs2023

    (@jacs2023)

    hello @ckadenge

    I don’t know how much clearer I can be in relaying that nothing works and that there is a critical issue.much clearer I can be in relaying that there is a critical issue.

    Woo Payments is not working. Every piece of information I have shared highlights this. Now what is required is a solution from. WooCommerce.

    the fact that other users are commenting on this thread that they are experiencing the same issues really should raise this and flag it so that this bug is fixed once and for all.

    Plugin Support Shameem (woo-hc)

    (@shameemreza)

    Hi @jacs2023,

    Does this occur only with WooPayments? Seems like we’ll need to have a closer look. Could you please open a ticket about this from Woo.com > My profile > Support? You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Plugin Support anastas10s (woo-hc)

    (@anastas10s)

    I trust a ticket was submitted already, as recommended above, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 12 replies - 1 through 12 (of 12 total)
  • You must be logged in to reply to this topic.