Support » Plugin: WooCommerce » Update 8.0.0 broke all my websites

  • Resolved acmultimedia

    (@acmultimedia)


    Today I updated to version 8.0.0 an my website is no longer loading. It shows a 502 bad gateway error. I’m having the same issue with every website I have woocommerce 8.0.0 installed.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author sadowski

    (@sadowski)

    Hi @acmultimedia,

    Do you have access to the error log from the sites that were broke? If so, is there anything in the log that might indicate what the problem is?

    Have you tried rolling back to 7.9.0? Did that solve the issue?

    What version of WordPress are you running?

    • This reply was modified 3 months, 3 weeks ago by sadowski.
    Thread Starter acmultimedia

    (@acmultimedia)

    Thank you for the reply.

    There’s nothing indicating an issue in the error log recently, certainly not today.

    Rolling back to 7.9.0 does solve the issue.

    Plugin Author alopezari

    (@alopezari)

    Hi @acmultimedia!

    Sorry to hear about these issues. Could you please share the System Status Report of one of your sites so that we can get some more context about this failure?

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    Thank you!

    Thread Starter acmultimedia

    (@acmultimedia)

    I have updated to 8.0.1 and still the same issue today. Here’s the status report:

    ` WordPress Environment
    
    WordPress address (URL): https://apparelparadise.net<br>Site address (URL): https://apparelparadise.net<br>WC Version: 8.0.1<br>REST API Version: ✔ 8.0.1<br>WC Blocks Version: ✔ 10.6.5<br>Action Scheduler Version: ✔ 3.6.1<br>Log Directory Writable: ✔<br>WP Version: 6.3<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: en_US<br>External object cache: – Server Environment
    
    Server Info: Apache<br>PHP Version: 7.4.33<br>PHP Post Max Size: 516 MB<br>PHP Time Limit: 60<br>PHP Max Input Vars: 1000<br>cURL Version: 8.2.1<br>OpenSSL/1.1.1u
    
    SUHOSIN Installed: –<br>MySQL Version: 5.7.23-23<br>Max Upload Size: 512 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database
    
    WC Database Version: 8.0.1<br>WC Database Prefix: wp_<br>Total Database Size: 25.15MB<br>Database Data Size: 19.88MB<br>Database Index Size: 5.27MB<br>wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_actions: Data: 0.31MB + Index: 0.36MB + Engine InnoDB<br>wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_logs: Data: 0.23MB + Index: 0.19MB + Engine InnoDB<br>wp_aioseo_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_aioseo_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_aws_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_aws_index: Data: 0.27MB + Index: 0.25MB + Engine InnoDB<br>wp_bwg_album: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_bwg_album_gallery: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_bwg_file_paths: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_bwg_gallery: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_bwg_image: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_bwg_image_comment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_bwg_image_rate: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_bwg_image_tag: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_bwg_shortcode: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_bwg_theme: Data: 0.08MB + Index: 0.00MB + Engine InnoDB<br>wp_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>wp_eg_galleries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_eum_logs: Data: 5.52MB + Index: 0.00MB + Engine InnoDB<br>wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB<br>wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_fbv: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_fbv_attachment_folder: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB<br>wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_mailerlite_checkouts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_mailerlite_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB<br>wp_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wp_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB<br>wp_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_ml_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_ngg_album: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_ngg_gallery: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_ngg_pictures: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_options: Data: 4.42MB + Index: 0.16MB + Engine InnoDB<br>wp_postmeta: Data: 1.52MB + Index: 0.64MB + Engine InnoDB<br>wp_posts: Data: 1.52MB + Index: 0.09MB + Engine InnoDB<br>wp_pts_tables: Data: 0.45MB + Index: 0.00MB + Engine InnoDB<br>wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_statistics_exclusions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_statistics_historical: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_statistics_pages: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wp_statistics_search: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_statistics_useronline: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_statistics_visit: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_statistics_visitor: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpjf3_mr_access_keys: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpjf3_mr_unrestricted_ips: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpml_mails: Data: 0.11MB + Index: 0.00MB + Engine InnoDB<br>wp_yoast_indexable: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>wp_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_yoast_seo_meta: Data: 0.17MB + Index: 0.00MB + Engine InnoDB Post Type Counts
    
    abc-pricing: 1<br>attachment: 95<br>bwg_gallery: 1<br>bwg_share: 1<br>custom_css: 1<br>customize_changeset: 9<br>elementor_library: 1<br>elementor_snippet: 1<br>giftcard: 1<br>gpsc_slider_carousel: 1<br>mailpoet_page: 1<br>nav_menu_item: 17<br>page: 16<br>post: 1<br>pricingtable: 1<br>product: 19<br>product_variation: 138<br>revision: 115<br>seedprod: 2<br>shop_coupon: 8<br>shop_order: 5<br>shop_order_refund: 1<br>wp_block: 1<br>wp_global_styles: 1<br>wpcf7_contact_form: 1<br>wpcf7r_action: 1<br>wpforms: 1<br>wpmm_theme: 3 Security
    
    Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (43)
    
    All-in-One WP Migration: by ServMask – 7.77<br>All-in-One WP Migration Unlimited Extension: by ServMask – 2.50<br>Redirection for Contact Form 7: by Qube One – 3.0.1<br>Advanced Woo Search: by ILLID – 2.85<br>Autoptimize: by Frank Goossens (futtta) – 3.1.8.1<br>YYDevelopment - Back To The Top Button: by YYDevelopment – 2.1.5<br>Contact Form 7: by Takayuki Miyoshi – 5.8<br>Customer Reviews for WooCommerce: by CusRev – 5.31.5<br>Duplicate Page and Post: by Arjun Thakur – 2.9.3<br>Elementor Pro: by Elementor.com – 3.8.1<br>Elementor: by Elementor.com – 3.15.2<br>Enable Media Replace: by ShortPixel – 4.1.2<br>FileBird Lite: by Ninja Team – 5.5<br>Font Awesome: by Font Awesome – 4.4.0<br>Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.18<br>Google Listings and Ads: by WooCommerce – 2.5.2<br>Anti-Malware Security and Brute-Force Firewall: by Eli Scheetz – 4.21.93<br>HTTP2 push content: by Pi websolution – 1.9.69<br>WPCode Lite: by WPCode – 2.1.0<br>Jetpack: by Automattic – 12.4<br>Maintenance Redirect: by Peter Hardy-vanDoorn – 2.0<br>Max Mega Menu - Pro Addon: by megamenu.com – 2.2.4<br>Max Mega Menu: by megamenu.com – 3.2.2<br>MailerLite - Signup forms (official): by MailerLite – 1.6.11<br>Order Status History for WooCommerce: by alx359 – 1.8.6.2<br>Poptin: by Poptin – 1.3<br>Printful Integration for WooCommerce: by Printful – 2.2.2<br>reSmush.it Image Optimizer: by reSmush.it – 0.4.11<br>Easy Updates Manager: by Easy Updates Manager Team – 9.0.17<br>Quantity Plus Minus Button for WooCommerce by CodeAstrology: by CodeAstrology Team – 1.1.7<br>White Label CMS: by www.videousermanuals.com – 2.6<br>MailerLite - WooCommerce integration: by MailerLite – 1.8.7<br>Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.24<br>WooCommerce Payments: by Automattic – 6.2.2<br>WooCommerce PayPal Payments: by WooCommerce – 2.2.0<br>WooCommerce Shipping & Tax: by WooCommerce – 2.3.1<br>WooCommerce: by Automattic – 8.0.1<br>WP Fastest Cache: by Emre Vona – 1.1.8<br>WP Hide & Security Enhancer: by Nsp Code – 2.1.5<br>WP Lightbox 2: by Syed Balkhi – 3.0.6.5<br>WP Mail Logging: by WP Mail Logging Team – 1.12.0<br>WP Mail SMTP: by WP Mail SMTP – 3.8.2<br>WP-Sweep: by Lester 'GaMerZ' Chan – 1.1.8 Inactive Plugins (1)
    
    WPS Hide Login: by WPServeur<br>NicolasKulka<br>wpformation – 1.9.8 Must Use Plugins (2)
    
    SSO: by Garth Mortensen<br>Mike Hansen – 0.4
    
    wp-hide-loader.php: by – Settings
    
    API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br>wgm_gift_card (wgm_gift_card)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)
    
    Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages
    
    Shop base: #7537 - /shop/<br>Cart: #4090 - /cart/<br>Checkout: #4091 - /checkout/<br>My account: #4092 - /my-account/<br>Terms and conditions: #4174 - /store-policies/ Theme
    
    Name: Storefront Child<br>Version: 1.0<br>Author URL: http://vizius.net<br>Child Theme: ✔<br>Parent Theme Name: Storefront<br>Parent Theme Version: 4.5.0<br>Parent Theme Author URL: https://woocommerce.com/<br>WooCommerce Support: ✔ Templates
    
    Overrides: – Subscriptions
    
    WCS_DEBUG: ✔ No<br>Subscriptions Mode: ✔ Live<br>Subscriptions Live URL: https://apparelparadise.net<br>Subscriptions-core Library Version: 6.0.0<br>Subscription Statuses: –<br>WooCommerce Account Connected: ❌ No Store Setup
    
    Country / State: United States (US) — Delaware Subscriptions by Payment Gateway Payment Gateway Support
    
    WooPayments: products<br>refunds<br>multiple_subscriptions<br>subscription_cancellation<br>subscription_payment_method_change_admin<br>subscription_payment_method_change_customer<br>subscription_payment_method_change<br>subscription_reactivation<br>subscription_suspension<br>subscriptions<br>gateway_scheduled_payments<br>tokenization<br>add_payment_method
    
    PayPal: refunds<br>products WooCommerce PayPal Payments
    
    Onboarded: ✔<br>Shop country code: US<br>WooCommerce currency supported: ✔<br>Advanced Card Processing available in country: ✔<br>Pay Later messaging available in country: ✔<br>Webhook status: ✔<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Tracking enabled: – Admin
    
    Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page
    
    Disabled Features: minified-js<br>new-product-management-experience<br>product-variation-management<br>settings<br>async-product-editor-category-field
    
    Daily Cron: ✔ Next scheduled: 2023-08-09 22:12:03 -04:00<br>Options: ✔<br>Notes: 19<br>Onboarding: completed WooCommerce Payments
    
    Version: 6.2.2<br>Connected to WPCOM: Yes<br>Blog ID: 203851853<br>Account ID: acct_1KdNxS2HGy2YRyhJ Action Scheduler
    
    Complete: 576<br>Oldest: 2023-07-09 15:44:30 -0400<br>Newest: 2023-08-09 13:36:25 -0400
    
    Failed: 247<br>Oldest: 2022-02-02 22:16:53 -0500<br>Newest: 2023-06-17 04:12:16 -0400
    
    Pending: 3<br>Oldest: 2023-08-09 20:33:24 -0400<br>Newest: 2023-08-09 23:00:00 -0400 Status report information
    
    Generated at: 2023-08-09 13:36:26 -04:00<br>`
    Plugin Support Saif (woo-hc)

    (@babylon1999)

    Hello @acmultimedia,

    It’s really challenging to understand what went wrong without the error logs. Could you please ask your hosting provider to check if there are server-generated errors worth sharing?

    One thing I noticed which may or not be related to this issue is your server’s PHP time limit, as 60 seconds seems a bit low for the action scheduler to run properly, hence why you have many failed actions.

    Just to clarify, the PHP Time Limit is the maximum amount of time that PHP scripts are allowed to run. If any script runs longer than the set time, PHP will stop it and flag an error. You can adjust this by tweaking the max_execution_time in your PHP configuration file. Try increasing it to 900-1200 or more. Your hosting provider should be able to help you with this.

    Conflicts

    As you may already know, the number one cause of WordPress-related issues is conflicts. Therefore, please make sure the issue is not related to a conflict with another plugin/your theme.

    The best way to determine this is by cloning your site to a staging environment, disabling all plugins except WooCommerce, and switching to the Storefront theme.

    Does the site crash after doing so?

    If not, you can enable plugins one by one to find the culprit. If your hosting provider doesn’t offer a staging solution, consider using a plugin like WP-STAGING.

    Let us know how it goes! :‎)

    Thread Starter acmultimedia

    (@acmultimedia)

    I have changed the PHP time limit to 1200, but the error still persisted.

    I noticed that the error only happened while logged in. I tried to replicate the issue while logged out in many different ways and couldn’t.

    As it turned out, Autoptmize was the cause of the issue. I don’t know why it was only happening while logged in, but once I deactivated the plugin, the error stopped occurring.

    Plugin Support Shameem (woo-hc)

    (@shameemreza)

    Hi @acmultimedia

    I’m glad you were able to identify the source of the issue. It’s not uncommon for certain plugins, like Autoptimize in this case, to behave differently when you’re logged in versus when you’re logged out. This can be due to various factors, including how caching, optimization, or other features of the plugin interact with user roles and permissions.

    However, If you’re comfortable with debugging, you can enable WordPress debugging to get more information about the issue. To do this, add the following code to your site’s wp-config.php file:

    define('WP_DEBUG', true);
    define('WP_DEBUG_LOG', true);

    This will log any errors to a debug.log file in your wp-content directory. Check this log for any error messages related to the Autoptimize plugin or other issues.

    Since this is a third-party plugin which we don’t provide support for (please see our Support Policy), consider reaching out to Autoptimize’s official support. They may be able to provide specific guidance or updates related to your issue.

    I hope this helps! If you have any other questions, feel free to ask.

    Thanks!

    As it turned out, Autoptmize was the cause of the issue. I don’t know why it was only happening while logged in, but once I deactivated the plugin, the error stopped occurring.

    Maybe also give it a try with the option “also optimized for logged in editors/ administrators” off? I’ll be happy to help further troubleshoot this! 🙂

    frank (ao dev)

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