Support » Plugin: WooCommerce » Update 8.0.0 broke all my websites
Update 8.0.0 broke all my websites
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Today I updated to version 8.0.0 an my website is no longer loading. It shows a 502 bad gateway error. I’m having the same issue with every website I have woocommerce 8.0.0 installed.
The page I need help with: [log in to see the link]
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Hi @acmultimedia,
Do you have access to the error log from the sites that were broke? If so, is there anything in the log that might indicate what the problem is?
Have you tried rolling back to 7.9.0? Did that solve the issue?
What version of WordPress are you running?
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This reply was modified 3 months, 3 weeks ago by
sadowski.
Thank you for the reply.
There’s nothing indicating an issue in the error log recently, certainly not today.
Rolling back to 7.9.0 does solve the issue.Hi @acmultimedia!
Sorry to hear about these issues. Could you please share the System Status Report of one of your sites so that we can get some more context about this failure?
You can find it via
WooCommerce > Status
. SelectGet system report
and thenCopy for support
. Once you’ve done that, you can paste it into your reply here.Thank you!
I have updated to 8.0.1 and still the same issue today. Here’s the status report:
` WordPress Environment WordPress address (URL): https://apparelparadise.net<br>Site address (URL): https://apparelparadise.net<br>WC Version: 8.0.1<br>REST API Version: ✔ 8.0.1<br>WC Blocks Version: ✔ 10.6.5<br>Action Scheduler Version: ✔ 3.6.1<br>Log Directory Writable: ✔<br>WP Version: 6.3<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: en_US<br>External object cache: – Server Environment Server Info: Apache<br>PHP Version: 7.4.33<br>PHP Post Max Size: 516 MB<br>PHP Time Limit: 60<br>PHP Max Input Vars: 1000<br>cURL Version: 8.2.1<br>OpenSSL/1.1.1u SUHOSIN Installed: –<br>MySQL Version: 5.7.23-23<br>Max Upload Size: 512 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database WC Database Version: 8.0.1<br>WC Database Prefix: wp_<br>Total Database Size: 25.15MB<br>Database Data Size: 19.88MB<br>Database Index Size: 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MyISAM<br>wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_yoast_seo_meta: Data: 0.17MB + Index: 0.00MB + Engine InnoDB Post Type Counts abc-pricing: 1<br>attachment: 95<br>bwg_gallery: 1<br>bwg_share: 1<br>custom_css: 1<br>customize_changeset: 9<br>elementor_library: 1<br>elementor_snippet: 1<br>giftcard: 1<br>gpsc_slider_carousel: 1<br>mailpoet_page: 1<br>nav_menu_item: 17<br>page: 16<br>post: 1<br>pricingtable: 1<br>product: 19<br>product_variation: 138<br>revision: 115<br>seedprod: 2<br>shop_coupon: 8<br>shop_order: 5<br>shop_order_refund: 1<br>wp_block: 1<br>wp_global_styles: 1<br>wpcf7_contact_form: 1<br>wpcf7r_action: 1<br>wpforms: 1<br>wpmm_theme: 3 Security Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (43) All-in-One WP Migration: by ServMask – 7.77<br>All-in-One WP Migration Unlimited Extension: by ServMask – 2.50<br>Redirection for Contact Form 7: by Qube One – 3.0.1<br>Advanced Woo Search: by ILLID – 2.85<br>Autoptimize: 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1.6.11<br>Order Status History for WooCommerce: by alx359 – 1.8.6.2<br>Poptin: by Poptin – 1.3<br>Printful Integration for WooCommerce: by Printful – 2.2.2<br>reSmush.it Image Optimizer: by reSmush.it – 0.4.11<br>Easy Updates Manager: by Easy Updates Manager Team – 9.0.17<br>Quantity Plus Minus Button for WooCommerce by CodeAstrology: by CodeAstrology Team – 1.1.7<br>White Label CMS: by www.videousermanuals.com – 2.6<br>MailerLite - WooCommerce integration: by MailerLite – 1.8.7<br>Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.24<br>WooCommerce Payments: by Automattic – 6.2.2<br>WooCommerce PayPal Payments: by WooCommerce – 2.2.0<br>WooCommerce Shipping & Tax: by WooCommerce – 2.3.1<br>WooCommerce: by Automattic – 8.0.1<br>WP Fastest Cache: by Emre Vona – 1.1.8<br>WP Hide & Security Enhancer: by Nsp Code – 2.1.5<br>WP Lightbox 2: by Syed Balkhi – 3.0.6.5<br>WP Mail Logging: by WP Mail Logging Team – 1.12.0<br>WP Mail SMTP: by WP Mail SMTP – 3.8.2<br>WP-Sweep: by Lester 'GaMerZ' Chan – 1.1.8 Inactive Plugins (1) WPS Hide Login: by WPServeur<br>NicolasKulka<br>wpformation – 1.9.8 Must Use Plugins (2) SSO: by Garth Mortensen<br>Mike Hansen – 0.4 wp-hide-loader.php: by – Settings API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br>wgm_gift_card (wgm_gift_card) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5) Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages Shop base: #7537 - /shop/<br>Cart: #4090 - /cart/<br>Checkout: #4091 - /checkout/<br>My account: #4092 - /my-account/<br>Terms and conditions: #4174 - /store-policies/ Theme Name: Storefront Child<br>Version: 1.0<br>Author URL: http://vizius.net<br>Child Theme: ✔<br>Parent Theme Name: Storefront<br>Parent Theme Version: 4.5.0<br>Parent Theme Author URL: https://woocommerce.com/<br>WooCommerce Support: ✔ Templates Overrides: – Subscriptions WCS_DEBUG: ✔ No<br>Subscriptions Mode: ✔ Live<br>Subscriptions Live URL: https://apparelparadise.net<br>Subscriptions-core Library Version: 6.0.0<br>Subscription Statuses: –<br>WooCommerce Account Connected: ❌ No Store Setup Country / State: United States (US) — Delaware Subscriptions by Payment Gateway Payment Gateway Support WooPayments: 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activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page Disabled Features: minified-js<br>new-product-management-experience<br>product-variation-management<br>settings<br>async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2023-08-09 22:12:03 -04:00<br>Options: ✔<br>Notes: 19<br>Onboarding: completed WooCommerce Payments Version: 6.2.2<br>Connected to WPCOM: Yes<br>Blog ID: 203851853<br>Account ID: acct_1KdNxS2HGy2YRyhJ Action Scheduler Complete: 576<br>Oldest: 2023-07-09 15:44:30 -0400<br>Newest: 2023-08-09 13:36:25 -0400 Failed: 247<br>Oldest: 2022-02-02 22:16:53 -0500<br>Newest: 2023-06-17 04:12:16 -0400 Pending: 3<br>Oldest: 2023-08-09 20:33:24 -0400<br>Newest: 2023-08-09 23:00:00 -0400 Status report information Generated at: 2023-08-09 13:36:26 -04:00<br>`
Hello @acmultimedia,
It’s really challenging to understand what went wrong without the error logs. Could you please ask your hosting provider to check if there are server-generated errors worth sharing?
One thing I noticed which may or not be related to this issue is your server’s PHP time limit, as 60 seconds seems a bit low for the action scheduler to run properly, hence why you have many failed actions.Just to clarify, the PHP Time Limit is the maximum amount of time that PHP scripts are allowed to run. If any script runs longer than the set time, PHP will stop it and flag an error. You can adjust this by tweaking the
max_execution_time
in your PHP configuration file. Try increasing it to 900-1200 or more. Your hosting provider should be able to help you with this.Conflicts
As you may already know, the number one cause of WordPress-related issues is conflicts. Therefore, please make sure the issue is not related to a conflict with another plugin/your theme.
The best way to determine this is by cloning your site to a staging environment, disabling all plugins except WooCommerce, and switching to the Storefront theme.
Does the site crash after doing so?
If not, you can enable plugins one by one to find the culprit. If your hosting provider doesn’t offer a staging solution, consider using a plugin like WP-STAGING.
Let us know how it goes! :)I have changed the PHP time limit to 1200, but the error still persisted.
I noticed that the error only happened while logged in. I tried to replicate the issue while logged out in many different ways and couldn’t.
As it turned out, Autoptmize was the cause of the issue. I don’t know why it was only happening while logged in, but once I deactivated the plugin, the error stopped occurring.I’m glad you were able to identify the source of the issue. It’s not uncommon for certain plugins, like Autoptimize in this case, to behave differently when you’re logged in versus when you’re logged out. This can be due to various factors, including how caching, optimization, or other features of the plugin interact with user roles and permissions.
However, If you’re comfortable with debugging, you can enable WordPress debugging to get more information about the issue. To do this, add the following code to your site’s
wp-config.php
file:define('WP_DEBUG', true); define('WP_DEBUG_LOG', true);
This will log any errors to a
debug.log
file in yourwp-content
directory. Check this log for any error messages related to the Autoptimize plugin or other issues.Since this is a third-party plugin which we don’t provide support for (please see our Support Policy), consider reaching out to Autoptimize’s official support. They may be able to provide specific guidance or updates related to your issue.
I hope this helps! If you have any other questions, feel free to ask.
Thanks!
As it turned out, Autoptmize was the cause of the issue. I don’t know why it was only happening while logged in, but once I deactivated the plugin, the error stopped occurring.
Maybe also give it a try with the option “also optimized for logged in editors/ administrators” off? I’ll be happy to help further troubleshoot this! 🙂
frank (ao dev)
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This reply was modified 3 months, 3 weeks ago by
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