Hi @tf28 ,
Thank you so much for reaching out. I really appreciate you taking the time.
Yes, what you’re asking is definitely possible! Please make sure that both the base plugin and the Pro add-ons are updated to the latest versions. The Advanced Ads base plugin 2.0.x isn’t compatible with older add-on versions, so having everything up-to-date is important.
We’ve put together a guide with all the update options here, and I recommend following those steps carefully and always having a backup of your site. If anything doesn’t go as expected, you can always roll back then and reach out to us via the support form on our website (“other issue” form). Every request is seen, and we genuinely do our best to begin working on a solution as soon as we can. That said, depending on the situation, the complexity of the issue and how many tickets are coming in, there might be a period of wait before we can offer a fix.
We’ve been building and improving Advanced Ads for years, with a lot of heart and dedication, to help people like you manage ads more easily. While we’re always striving to resolve issues quickly, sometimes things take a little more time, especially after such a major update with a lot of changes. So thank you in advance for your patience, your understanding, and your compassion during this time. It really means a lot to our small team.
If you decide to contact us through the form, please include a link to this conversation and give me a quick heads-up here once it’s submitted. That way, I can keep an eye out for it.
Just one last thing to mention: due to WordPress.org’s guidelines, I’m only allowed to provide support here for the free version of the plugin. For anything related to Pro add-ons, please use the contact form on our website and have some patience! I will do my best to help!
Take care!
Warm regards,
Hi @tf28 ,
Just checking in since we haven’t heard back from you. Have things improved on your end? Were you able to use the plugin successfully after the recent updates?
We released a new version today that resolves most of the reported issues, including all critical errors and major feature bugs.
We know some problems took longer to fix than anyone would’ve liked, and we really appreciate your patience. Your experience matters to us, and we want the plugin to be something you enjoy using again.
If you’re still facing any issues, we’re here to help. And if things are working better now, we’d be grateful if you’d consider updating your rating. Our small team is doing its best to offer the best ad management experience on WordPress sites and we hope this one-off incident won’t define your view of the plugin.
Thanks again for sticking with us! we’d love to earn back your full trust.
Best regards,
