Support » Plugin: Jetpack by » Update 1.8.3 taking over 20 mins

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  • Plugin Contributor Tim Moore


    This is a fairly small update, so it shouldn’t take that long. I’d check your server error logs, if you can, and see if there’s something going on with your server or host.

    Thanks Tim,

    I’ve had a look and can’t see anything in the logs (but I’m a novice) – is there something in particular I should be looking for?


    Plugin Contributor Tim Moore


    Any errors around marked with the time you were downloading the update would be good. You could also get in touch with your host and ask them to look through the logs to see if they notice anything.

    I clicked for the automatic update then clicked for the database update. The screen went blank except for the logo at the top. That was nearly an hour ago. Should I panic? How long should I wait? What are my options? Can I check the progress, some how? The site itself seems to be functional while this is happening, but I can’t access my admin panel.

    Plugin Contributor Jeremy Herve


    Jetpack Mechanic

    @knoxvilleurbanguy Have you managed to solve the issue? If an automatic update doesn’t work properly, you can have a look at the codex to find out more about the error:

    If you keep experiencing issues, you’ll want to try to install the plugin manually, as explained here;

    If that doesn’t help, could you please start your own thread?

    Thank you!

    After trying some of the solutions above and talking to three support techs at HostGator, my issue is resolved. According to them one of my plugins was not working with the update and would not go through. The plugin was bwp-minify and once it was removed, the update went through without an issue. Thanks for the help.

Viewing 6 replies - 1 through 6 (of 6 total)
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