The Support Forums will be in read-only mode for a scheduled maintenance window on 01 September 2016 14:00 UTC - 20:00 UTC. More information.

Jetpack by WordPress.com
[resolved] Update 1.8.3 taking over 20 mins (7 posts)

  1. Spaice
    Posted 3 years ago #

    how long should this update take? Previous ones have completed fairly quickly so I'm not sure whether I have to just wait it out or if there is a problem here.

    Any advice?



  2. Tim Moore

    Plugin Contributor

    Posted 3 years ago #

    This is a fairly small update, so it shouldn't take that long. I'd check your server error logs, if you can, and see if there's something going on with your server or host.

  3. Spaice
    Posted 3 years ago #

    Thanks Tim,

    I've had a look and can't see anything in the logs (but I'm a novice) - is there something in particular I should be looking for?


  4. Tim Moore

    Plugin Contributor

    Posted 3 years ago #

    Any errors around marked with the time you were downloading the update would be good. You could also get in touch with your host and ask them to look through the logs to see if they notice anything.

  5. KnoxvilleUrbanGuy
    Posted 3 years ago #

    I clicked for the automatic update then clicked for the database update. The screen went blank except for the logo at the top. That was nearly an hour ago. Should I panic? How long should I wait? What are my options? Can I check the progress, some how? The site itself seems to be functional while this is happening, but I can't access my admin panel.

  6. Jeremy Herve
    Jetpack Mechanic
    Plugin Author

    Posted 3 years ago #

    @KnoxvilleUrbanGuy Have you managed to solve the issue? If an automatic update doesn't work properly, you can have a look at the codex to find out more about the error:

    If you keep experiencing issues, you'll want to try to install the plugin manually, as explained here;

    If that doesn't help, could you please start your own thread?

    Thank you!

  7. KnoxvilleUrbanGuy
    Posted 3 years ago #

    After trying some of the solutions above and talking to three support techs at HostGator, my issue is resolved. According to them one of my plugins was not working with the update and would not go through. The plugin was bwp-minify and once it was removed, the update went through without an issue. Thanks for the help.

Topic Closed

This topic has been closed to new replies.

About this Plugin

  • Jetpack by WordPress.com
  • Frequently Asked Questions
  • Support Threads
  • Reviews

About this Topic