Update Refresh Problem (changing User Profile infos)

  • Resolved kameleon1er

    (@kameleon1er)


    5 years, 5 months ago

    Hi Guys,

    after several tests, I notice a recurring problem with the update of the informations of Profile, when a User (or me) makes a change, it seems that there is a problem of management of the cache.

    The information takes a long time to be changed. So Users think that there is an error and they give up.

    Can you look at this point?

    I’m working on a VPS with cache management disabled.

    Thank you

    • This topic was modified 5 years, 5 months ago by kameleon1er.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author ProfileGrid Support

    (@profilegrid0)

    5 years, 5 months ago

    Hello kameleon1er,

    It seems like the issue is specific to your local environment, where one of the existing plugins on the site could be conflicting with ProfileGrid. Could you please check it after deactivating all other plugins on the site, except for ProfileGrid? Then check if the issue is still there.

    If the issue is still occurring, we will require access details for your site to get a better analysis and help deliver you quick solution. You can share the details with us securely by submitting a support ticket through our support portal here: https://profilegrid.co/contact-us/

    Once done, we will let you know the next steps on how to proceed further. Alternatively, you can provide us your email address and we will raise a support ticket ourselves to contact you privately.

    In case the issue is resolved after deactivating all other plugins, you’ll have to find which plugin is conflicting with ProfileGrid and keep it deactivated. You can check this by activating the plugins one by one and recreating the issue in ProfileGrid with each activation.

    Plugin Author ProfileGrid Support

    (@profilegrid0)

    5 years, 4 months ago

    Hi kameleon1er,

    Due to lack of further response from your end, we are marking this ticket as resolved.

    If you still need our support, please respond back or contact us from our support page here: https://profilegrid.co/contact-us

Viewing 2 replies - 1 through 2 (of 2 total)
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