WordPress.org

Forums

Unwanted spam popups on my site (4 posts)

  1. mr-lewis
    Member
    Posted 1 year ago #

    Hello folks,
    If someone could help me with a distressing problem I'd be most grateful!
    For the last month my WP site has had unwanted popups - click any of the buttons, links or menu items and occasionally a popup ad will appear saying CONGRATULATIONS and offering the viewer a free grocery voucher if they click 'OK' (I've never clicked it!).
    I've tried disabling all my plugins to no avail, then tried a plethora of 'malware scanning' plugins but the problem persists. Would any of you clever folk know of a way to locate and eradicate this problem?

    My site is at: http://lostvalleyoflondon.com/

    (It's part of a multisite installation but the problem only occurs on this particular site, none of the others).

  2. esmi
    Forum Moderator
    Posted 1 year ago #

    Have you tried:

    - switching to the default 2014 theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    - re-uploading all files & folders - except the wp-content folder and wp-config.php & root .htaccess files - from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

  3. manojrohtela
    Member
    Posted 1 year ago #

    i have checked your site in ubantu os....there are no popup...so may it's browser prblm not wordpress....plz reinstall your browser...othetwise check site at other computer

  4. mr-lewis
    Member
    Posted 1 year ago #

    esmi, thank you for the suggestions - I will try all of these things and tell you how I get on!

    manojrohtela, this problem seems to have a habit of going away for ages and suddenly recurring: which is part of what makes the problem so annoying! I have observed the problem on 4 separate machines (running chrome, vista, XP and Win7): but thank you very much for having a look - it's heartening to know the popup problem happens only occasionally, at least!!

    Thanks both!

Topic Closed

This topic has been closed to new replies.

About this Topic