Support » Fixing WordPress » Unverified users – lost email

  • Hi,

    Really surprised with this error in WordPress.

    This is the scenario:

    Set up new user. User is emailed verification link to press. User deletes email / or it doesn’t arrive. Either way they don’t get the email and can’t click on the verification link and therefore can’t verify their email.

    As Superadmin I can’t see anywhere that they have been set up. However, when I try and use the email address I get told that this email address is in use. Therefore I can not manually set them up or resend their email address.

    As the User they click on the forgotten password. They are told that this account does not exist.

    Is there a way of retrieving this email address, other than waiting until it deletes itself. Seems crazy that there is no resend function, or the forgotten password does not trigger a resending of the verification email.


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