Unusual “server DNS address could not be found”

  • roadstardesign

    (@roadstardesign)


    7 years ago

    I have a simple “Under Construction” page up as index.html which works great. When I remove that page and let index.php be my main WordPress index I suddenly get the “server DNS address could not be found” error.

    I don’t see how the DNS can work for one page (my Under Construction page), but then not work for my WordPress install. I’m simply changing my index pages around.

    Tech support at the host (iPage), as well as the domain registrar (Register.com) can’t figure it out and I’m hoping the WP community will! Thanks so much for your time and I’m looking forward to your ideas.

    Regards,
    Bill

Viewing 7 replies - 1 through 7 (of 7 total)
  • sinip

    (@sinip)

    7 years ago

    For that to happen, WP community needs your website url. 🙂

    Thread Starter roadstardesign

    (@roadstardesign)

    7 years ago

    Hi Sinip!
    URL is kanecountydivorce.com
    currently the ‘under construction’ page (index.html) is active.
    I am able to rename that and put index.php back up if it’s better for troubleshooting. Thanks so much for your time!
    Bill

    sinip

    (@sinip)

    7 years ago

    Interesting…
    I got “under construction” page with a logo, using Google as my DNS resolver but this is funny – https://www.whatsmydns.net/#A/kanecountydivorce.com
    It shows no DNS has propagated yet. When did you purchase your domain?

    Thread Starter roadstardesign

    (@roadstardesign)

    7 years ago

    The domain name was purchased and set up years ago and there was an old WordPress site running on it just fine. When I tried to migrate a new WP site things went south somehow.

    sinip

    (@sinip)

    7 years ago

    This is really strange issue. I’ve tried to ping your domain and got this:

    C:\Users\sinip>ping kanecountydivorce.com
Ping request could not find host kanecountydivorce.com. Please check the name and try again.

    However, I get to the under construction page from my browser.

    Looks like your domain name servers still somehow point to your registrar? https://who.is/whois/kanecountydivorce.com

    Could you login to your domain control panel and update domain name servers to those obtained from iPage?

    Thread Starter roadstardesign

    (@roadstardesign)

    7 years ago

    Hi Sinip and thanks for the help! A few days ago I switched the nameservers over to iPage’s and it knocked out email service at the law firm for a whole morning so I switched back to register.com defaults. I know that this setup was working for this site before. Unless the default nameservers at register.com somehow changed?

    sinip

    (@sinip)

    7 years ago

    Honestly, I don’t see how it could have worked before with a setup like that, if the website was hosted at iPage (maybe some kind of redirect). As far as I know, your domain MUST point to your hosting space, or you’ll get what you’re getting right now. I can only speculate why DNS change would disable your e-mail service, maybe it is somehow connected to your registrar’s DNS? My best suggestion would be to switch DNS to iPage on Friday evening, check whether you get to your website normally (it might take several hours for new DNS to propagate unless you use Google’s DNS as your resolver) and then you’ll have weekend to deal with any issue it might cause.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Unusual “server DNS address could not be found”’ is closed to new replies.