Unusable

  • Gary

    (@shuime)


    1 month ago

    Used this plugin yesterday on another site with the WordPress-based interface and everything worked smoothly.

    Installed it again today and was forced into the new cloud-based system. The experience is completely different and significantly worse.

    • Cookie scan repeatedly failed
    • Basic features like geotargeting now locked behind paywall
    • Configuration moved out of WordPress into an external dashboard
    • No consistency between installs despite same plugin

    What was previously a straightforward, usable plugin is now fragmented and unreliable.

    Wasted a considerable amount of time trying to get basic functionality working. Will not be using this again.

Viewing 1 replies (of 1 total)
  • Plugin Support elenacysupport

    (@elenacysupport)

    3 weeks, 4 days ago

    Hi @shuime ,

    Greetings from CookieYes!

    The move to a cloud-based system was made to provide more flexibility, better compliance updates, and centralized control across multiple sites. That said, we completely acknowledge that this transition can feel disruptive, especially if you’re used to the earlier WordPress-only workflow.

    Regarding the issues you mentioned:

    • Cookie scan failures: This definitely isn’t expected behavior. It could be due to temporary connectivity issues or configuration conflicts — our team would be happy to investigate this for you.
    • Geotargeting limitations: Some advanced compliance features are part of our premium plans, but we understand your concern about access to essential functionality.
    • External dashboard: While this enables more powerful features, we recognize it may not suit everyone’s preferred workflow.
    • Inconsistent experience across installs: This is something we take seriously, and we’d like to better understand what caused this in your case.

    We’d really appreciate the opportunity to help resolve these issues and improve your experience. Please feel free to reach out to us at support@cookieyes.com, and we’ll be happy to continue the conversation there.

Viewing 1 replies (of 1 total)

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