Title: Unusable
Last modified: September 3, 2016

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# Unusable

 *  [VividConfecs](https://wordpress.org/support/users/vividconfecs/)
 * (@vividconfecs)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/unusable-10/)
 * This product is unusable for several reasons and support is sorely lacking.
 * Initially I had trouble getting rates retrieved and sent an email for support,
   I was told that for the basic version to use the forums for support- If you look
   at the forums they do NOT respond to questions or address problems. They did 
   answer one of my questions with “run in debug to find out what’s wrong” which
   I did. One of the issues I had was on the “Cart” page it says shipping is “FREE”–
   because the customer has not yet added a shipping address (and this is why I 
   though I was not getting rates).
 * When I ran in “debug mode” I found out at least that much. Then, when a shipping
   address is entered there is not way to restrict which methods are recalled like
   media mail and library mail… which our products do not qualify for! If a customer
   chooses one of those options going for the lowest price, we are stuck with the
   extra to cover the real cost- and it looks unprofessional to present someone 
   with options they cannot use.
 * Just this morning we had a customer complain that they thought shipping was free
   because that is what it said on the cart page, then they were surprised with 
   a shipping charge. We lost that sale because of this plugin.
 * I will be uninstalling and looking for a better option… I am not even necessarily
   looking for a freebie, but why would I pay to upgrade with such terrible support
   and function of the free version!

Viewing 1 replies (of 1 total)

 *  [wooforce](https://wordpress.org/support/users/wooforce/)
 * (@wooforce)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/unusable-10/#post-8017529)
 * Hello Vivid, In normal case, the free option will not be shown to the customer.
   It must be because of some misconfiguration in the settings.
    For example, if
   you set fall back rate as zero, this can happen. Hope this information helps.
   Please note that this is a free (Basic) version of our Premium plugin and sorry
   for the slight delays in response.

Viewing 1 replies (of 1 total)

The topic ‘Unusable’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/woo-usps-shipping-method_056ca6.svg)
 * [WooCommerce USPS Shipping Method Plugin](https://wordpress.org/plugins/woo-usps-shipping-method/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-usps-shipping-method/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-usps-shipping-method/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-usps-shipping-method/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-usps-shipping-method/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-usps-shipping-method/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [wooforce](https://wordpress.org/support/users/wooforce/)
 * Last activity: [10 years, 7 months ago](https://wordpress.org/support/topic/unusable-10/#post-8017529)