Support » Plugin: WooCommerce » Untrackable download progress and total file size

Untrackable download progress and total file size

  • Resolved doalpa

    (@doalpa)


    3 years, 2 months ago

    Hi there

    When the product is a downloadable file, customers cannot download the file via IDM and apps like that. Instead, they have to download the file with browser itself. It also dosn’t show total file size, so the download progress bar is not trackable. Also download speed is slower this way.

    Is there any way to solve these problems?

    By the way, in WooCommerce > Settings > Products > Downloadable I don’t want to use redirect mode (reveals main scource)

    I’d appreciate any help
    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Jesse Pearson (a11n)

    (@jessepearson)

    Automattic Happiness Engineer

    2 years, 9 months ago

    @doalpa By default downloads are meant to be through the browser and not through another source. Anything outside of the default methods in WooCommerce, including a download bar or through an app, would either need to be done by a plugin or custom coding from an external developer.

    Hope that helps.

    Due to the age of this thread I am setting it to resolved. If you still need further assistance you can change the status to not resolved.

    Thread Starter doalpa

    (@doalpa)

    2 years, 9 months ago

    I’ve been looking to hear from you for more than 4 month! Glad you finally answered!
    I don’t mind using browser to download (it is good enough). The problem is that file size is not shown to my customers so they cannot see how much file is downloading.

    Hope I get a faster reply from support this time 🙂
    I’d appreciate any help

    Plugin Support Jesse Pearson (a11n)

    (@jessepearson)

    Automattic Happiness Engineer

    2 years, 9 months ago

    @doalpa I believe that may be browser or server related, as the browser should be able to communicate to determine the size of the file being downloaded depending on the method. Do you have an example file you can share?

    Thread Starter doalpa

    (@doalpa)

    2 years, 9 months ago

    @jessepearson
    The problem exists for every browser, so I don’t think it is related to browsers.
    I use X-Accel-Redirect/X-Sendfile file download method (and not direct link) so I cannot share a link until you are signed up as a user.
    PS: I also tried the force download method and the same problem existed.
    thanks again

    Plugin Support Jesse Pearson (a11n)

    (@jessepearson)

    Automattic Happiness Engineer

    2 years, 9 months ago

    @doalpa Using the Force method, this is what I see in Chrome:


    Link to image: https://cld.wthms.co/AOUpcX

    I’m afraid that setting up the config needed for X-Accel-Redirect/X-Sendfile is a little over my head, so I did not test this method.

    Thread Starter doalpa

    (@doalpa)

    2 years, 9 months ago

    Force download didn’t work for me as well. I guess the problem is related to Server configs or so which I have no information of…

    Thanks alot for reaching out anyways

    Plugin Support Jesse Pearson (a11n)

    (@jessepearson)

    Automattic Happiness Engineer

    2 years, 9 months ago

    @doalpa No problem. I am going to set this to resolved since we both believe this could be server related.

Viewing 7 replies - 1 through 7 (of 7 total)
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