Title: Unsupported Protocol
Last modified: November 21, 2019

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# Unsupported Protocol

 *  Resolved [Carolyn Melo](https://wordpress.org/support/users/nubiesan/)
 * (@nubiesan)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/unsupported-protocol/)
 * This is my staging site; it is not public. The production site has an SSL certificate
   but this one does not. The http was changed to https on the staging site and 
   I can’t connect since the staging site has “unsupported protocol”.
 * Any ideas on what I can do to get into the staging site and changing back to 
   http? Thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Funsupported-protocol%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [6 years, 10 months ago](https://wordpress.org/support/topic/unsupported-protocol/#post-12156856)
 * edit wp-config.php and set the site URL value to [http://example.com](http://example.com)
 * `https://wordpress.org/support/article/editing-wp-config-php/#wp_siteurl`
 *  Thread Starter [Carolyn Melo](https://wordpress.org/support/users/nubiesan/)
 * (@nubiesan)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/unsupported-protocol/#post-12156906)
 * Thanks for the reply, but I have no idea what any of this means. Do I try to 
   edit a file on the messed up site? Do I do this via ftp?
 * Truly, I am clueless here
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [6 years, 10 months ago](https://wordpress.org/support/topic/unsupported-protocol/#post-12156922)
 * Download the file wp-config.php. Edit with your favorite editor. Upload the changed
   file.
 *  Thread Starter [Carolyn Melo](https://wordpress.org/support/users/nubiesan/)
 * (@nubiesan)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/unsupported-protocol/#post-12156954)
 * Where do I set the site url to [http://example.com](http://example.com) ?
 * Sorry to be such a pest
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [6 years, 10 months ago](https://wordpress.org/support/topic/unsupported-protocol/#post-12156964)
 * Please follow the link I pasted above about editing wp-config.php.
 *  Thread Starter [Carolyn Melo](https://wordpress.org/support/users/nubiesan/)
 * (@nubiesan)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/unsupported-protocol/#post-12157023)
 * I read it several times and I don’t see where to change this. Here is the file:
   
   <?php //define(‘WP_CACHE’, true); // WP-Optimize Cache /** * The base configuration
   for WordPress * * The wp-config.php creation script uses this file during the*
   installation. You don’t have to use the web site, you can * copy this file to“
   wp-config.php” and fill in the values. * * This file contains the following configurations:***
   MySQL settings * * Secret keys * * Database table prefix * * ABSPATH * * [@link](https://wordpress.org/support/users/link/)
   [https://codex.wordpress.org/Editing_wp-config.php](https://codex.wordpress.org/Editing_wp-config.php)**
   [@package](https://wordpress.org/support/users/package/) WordPress */
 * [redacted]
 * define( ‘DB_CHARSET’, ‘utf8’ );
    /** The Database Collate type. Don’t change 
   this if in doubt. */ define( ‘DB_COLLATE’, ” ); /**#@+ * Authentication Unique
   Keys and Salts. * * Change these to different unique phrases! * You can generate
   these using the {@link [https://api.wordpress.org/secret-key/1.1/salt/](https://api.wordpress.org/secret-key/1.1/salt/)
   WordPress.org secret-key service} * You can change these at any point in time
   to invalidate all existing cookies. This will force all users to have to log 
   in again. * * [@since](https://wordpress.org/support/users/since/) 2.6.0 */
 * [redacted]
 * /**
    * WordPress Database Table prefix. * * You can have multiple installations
   in one database if you give each * a unique prefix. Only numbers, letters, and
   underscores please! */ $table_prefix = ‘wp_pr7fmxwtn7_’; /** * For developers:
   WordPress debugging mode. * * Change this to true to enable the display of notices
   during development. * It is strongly recommended that plugin and theme developers
   use WP_DEBUG * in their development environments. * * For information on other
   constants that can be used for debugging, * visit the Codex. * * [@link](https://wordpress.org/support/users/link/)
   [https://codex.wordpress.org/Debugging_in_WordPress](https://codex.wordpress.org/Debugging_in_WordPress)*/
   define( ‘WP_DEBUG’, false ); //define( ‘WP_CACHE’, true ); require_once( dirname(
   __FILE__ ) . ‘/gd-config.php’ ); define( ‘FS_METHOD’, ‘direct’ ); define( ‘FS_CHMOD_DIR’,(
   0705 & ~ umask()) ); define( ‘FS_CHMOD_FILE’, (0604 & ~ umask()) ); /* That’s
   all, stop editing! Happy publishing. */ /** Absolute path to the WordPress directory.*/
   if ( ! defined( ‘ABSPATH’ ) ) { define( ‘ABSPATH’, dirname( __FILE__ ) . ‘/’ );}/**
   Sets up WordPress vars and included files. */ require_once( ABSPATH . ‘wp-settings.
   php’ );
 * Where do I change it and what do I change it to?
    -  This reply was modified 6 years, 10 months ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/).
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [6 years, 10 months ago](https://wordpress.org/support/topic/unsupported-protocol/#post-12157051)
 * **1. CHANGE YOUR DATABASE PASSWORD IMMEDIATELY as you just posted it publicly.**
 * 2. Add a DEFINE after the wp-cache line: `define( 'WP_SITEURL', 'http://example.
   com/wordpress' );`
 * 3. What is the actual URL of your staging site? That’s what you put in there.
 *  Thread Starter [Carolyn Melo](https://wordpress.org/support/users/nubiesan/)
 * (@nubiesan)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/unsupported-protocol/#post-12157420)
 * I tried that but it didn’t work.
 * IS there someone I could hire to fix this?
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [6 years, 10 months ago](https://wordpress.org/support/topic/unsupported-protocol/#post-12157422)
 * Not here.
 * Please try [http://jobs.wordpress.net/](http://jobs.wordpress.net/) or [https://jetpack.pro/](https://jetpack.pro/)
   and do not accept any hire offers posted to these forums.
 * This topic will be closed as per the [Forum Rules](https://make.wordpress.org/support/handbook/forum-welcome/#do-not-offer-to-pay-for-help).

Viewing 9 replies - 1 through 9 (of 9 total)

 The topic ‘Unsupported Protocol’ is closed to new replies.

## Tags

 * [SSL](https://wordpress.org/support/topic-tag/ssl/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 9 replies
 * 2 participants
 * Last reply from: [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/unsupported-protocol/#post-12157422)
 * Status: resolved

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