unsuccessful backup

  • Resolved agenceneoh

    (@agenceneoh)


    3 years, 9 months ago

    it’s been months I sent to your support a message asking for help, one of our client’s website cannot be backed up since last february.

    There is always the same message ‘The backup attempt has finished, apparently unsuccessfully’ followed by ‘The backup is being aborted for a repeated failure to progress.’

    Here’s the error log report : https://pastebin.com/H6dza0qU

    Could you please tell us what to do?

    Many thanks

    Bruno
    NEOH agency

    The page I need help with: [log in to see the link]

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  • Plugin Contributor bcrodua

    (@bcrodua)

    3 years, 9 months ago

    Hi Bruno,

    Thanks for sending the log.

    I can see that the backup gets timed out or killed off.
    Could you try to reduce the backup archive split size? To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 200 or 100Mb save your settings and run a new process.

    Does the backup successfully completes now?

    Best Wishes,

    Bryle

Viewing 1 replies (of 1 total)
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