Title: Unsubscribe Url Last modified: May 29, 2018 --- # Unsubscribe Url * Resolved [jamesmillerlifeology](https://wordpress.org/support/users/jamesmillerlifeology/) * (@jamesmillerlifeology) * [7 years, 11 months ago](https://wordpress.org/support/topic/unsubscribe-url/) * When a person attempts to unsubscribe by clicking on the unsubscribe_url shortcode, it takes them to the signup page. Does the newsletter plugin create its own unsubscribe page or am I to designate one? Other times the url will take them to the profile page where they have to update their subscription by unclicking the list and putting in their email address. * Please advise on how to make this process simple for my followers. I couldn’t find it in your documentation, although I’m sure it’s in there somewhere. 🙂 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Funsubscribe-url%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 11 replies - 1 through 11 (of 11 total) * Plugin Author [Stefano Lissa](https://wordpress.org/support/users/satollo/) * (@satollo) * [7 years, 11 months ago](https://wordpress.org/support/topic/unsubscribe-url/#post-10337707) * Hi, which is the content of the signup page? Just the [newsletter] shortcode? * Thread Starter [jamesmillerlifeology](https://wordpress.org/support/users/jamesmillerlifeology/) * (@jamesmillerlifeology) * [7 years, 11 months ago](https://wordpress.org/support/topic/unsubscribe-url/#post-10337792) * i dropped the shortcode newsletter into this page [https://www.jamesmillerlifeology.com/account/](https://www.jamesmillerlifeology.com/account/) * Plugin Author [Stefano Lissa](https://wordpress.org/support/users/satollo/) * (@satollo) * [7 years, 11 months ago](https://wordpress.org/support/topic/unsubscribe-url/#post-10338059) * And is that page selected as dedicated page on newsletterain settings? * Thread Starter [jamesmillerlifeology](https://wordpress.org/support/users/jamesmillerlifeology/) * (@jamesmillerlifeology) * [7 years, 11 months ago](https://wordpress.org/support/topic/unsubscribe-url/#post-10338075) * Yes * Plugin Author [Stefano Lissa](https://wordpress.org/support/users/satollo/) * (@satollo) * [7 years, 11 months ago](https://wordpress.org/support/topic/unsubscribe-url/#post-10338104) * Try to send me privately at [stefano@thenewsletterplugin.com](https://wordpress.org/support/topic/unsubscribe-url/stefano@thenewsletterplugin.com?output_format=md) the URL that doesn’t work since probably there is something else. I’ll debug the flow with my browser. * Plugin Author [Stefano Lissa](https://wordpress.org/support/users/satollo/) * (@satollo) * [7 years, 11 months ago](https://wordpress.org/support/topic/unsubscribe-url/#post-10339308) * Hi checking the URL is sounds like in your newsletter you set as unsubscription URL the link to your /account page and not the tag {unsubscription_url}. I can say that looking at the URL you sent me which does not contain the user key and it is not a newsletter action url but the plain url to your /account page. * Check the newsletter html code you sent directly in the Newsletter editor. * Let me know, Stefano. * Thread Starter [jamesmillerlifeology](https://wordpress.org/support/users/jamesmillerlifeology/) * (@jamesmillerlifeology) * [7 years, 11 months ago](https://wordpress.org/support/topic/unsubscribe-url/#post-10340886) * Ok. I keep having problems when i duplicate a newsletter (I had submitted another ticket last week regarding this). I can’t access the code as it appears as if I can’t edit the template anymore. It’s as if it’s locked and nothing can be changed. How can I changed the unsubscribe url or shortcode? In other words where am I supposed to do that? * Plugin Author [Stefano Lissa](https://wordpress.org/support/users/satollo/) * (@satollo) * [7 years, 11 months ago](https://wordpress.org/support/topic/unsubscribe-url/#post-10340955) * Hi, the html of every newsletter is available in the newsletter details panel, just switch the editor with the button in the buttons bar. * The unsubscribe tag is part of the footer block, if you used the composer and if that link has not been changed. * Stefano. * Thread Starter [jamesmillerlifeology](https://wordpress.org/support/users/jamesmillerlifeology/) * (@jamesmillerlifeology) * [7 years, 11 months ago](https://wordpress.org/support/topic/unsubscribe-url/#post-10354485) * I updated the unsubscribe url with {unsubscribe_url} and it takes the person back to the signup page and does not unsubscribe them. * Plugin Author [Stefano Lissa](https://wordpress.org/support/users/satollo/) * (@satollo) * [7 years, 11 months ago](https://wordpress.org/support/topic/unsubscribe-url/#post-10354510) * Check if the page where you’re landing contains ONLY the [newsletter] shortcode. * Stefano. * Thread Starter [jamesmillerlifeology](https://wordpress.org/support/users/jamesmillerlifeology/) * (@jamesmillerlifeology) * [7 years, 11 months ago](https://wordpress.org/support/topic/unsubscribe-url/#post-10354677) * I only have this code: [newsletter_profile] - This reply was modified 7 years, 11 months ago by [jamesmillerlifeology](https://wordpress.org/support/users/jamesmillerlifeology/). Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Unsubscribe Url’ is closed to new replies. * ![](https://ps.w.org/newsletter/assets/icon-256x256.png?rev=1052028) * [Newsletter - Send awesome emails from WordPress](https://wordpress.org/plugins/newsletter/) * [Frequently Asked Questions](https://wordpress.org/plugins/newsletter/#faq) * [Support Threads](https://wordpress.org/support/plugin/newsletter/) * [Active Topics](https://wordpress.org/support/plugin/newsletter/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/newsletter/unresolved/) * [Reviews](https://wordpress.org/support/plugin/newsletter/reviews/) ## Tags * [list](https://wordpress.org/support/topic-tag/list/) * [profile](https://wordpress.org/support/topic-tag/profile/) * [unsubscribe](https://wordpress.org/support/topic-tag/unsubscribe/) * 11 replies * 2 participants * Last reply from: [jamesmillerlifeology](https://wordpress.org/support/users/jamesmillerlifeology/) * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/unsubscribe-url/#post-10354677) * Status: resolved