Title: Unsubscribe shortcode stopped working
Last modified: August 24, 2016

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# Unsubscribe shortcode stopped working

 *  Resolved [TigWeb](https://wordpress.org/support/users/tigweb/)
 * (@tigweb)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/unsubscribe-shortcode-stopped-working/)
 * I created an Unsubscribe page and added the shortcode [subscribe2 hide=’subscribe’]
   as per the instructions. It was working fine but has now stopped. When you add
   an email and click “Unsubscribe” it takes you to the news page of my website 
   and doesn’t unsubscribe the email. Any ideas? Add an email and try it.
    This 
   is the page [http://www.tigers.asn.au/unsubscribe/](http://www.tigers.asn.au/unsubscribe/)
 * [https://wordpress.org/plugins/subscribe2/](https://wordpress.org/plugins/subscribe2/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [Matt Robinson](https://wordpress.org/support/users/mattyrob/)
 * (@mattyrob)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/unsubscribe-shortcode-stopped-working/#post-5996246)
 * [@tigweb](https://wordpress.org/support/users/tigweb/)
 * The form on that page is redirected after submission to here:
 * [http://www.tigers.asn.au/club-news/](http://www.tigers.asn.au/club-news/)
 * Only that page does not contain any of the Subscribe2 code in order to process
   the input.
 * In order to over ride the default redirect you could add an ‘id’ parameter to
   the shortcode specifying the page ID number (3022 in this case):
 * `[subscribe2 hide='subscribe' id='3022']`
 *  Thread Starter [TigWeb](https://wordpress.org/support/users/tigweb/)
 * (@tigweb)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/unsubscribe-shortcode-stopped-working/#post-5996428)
 * [@mattyrob](https://wordpress.org/support/users/mattyrob/)
    Thanks for that the
   ID got the process rolling and the unsubscribe email was sent. When we clicked
   on the link it returned the news page again it changed all the news headings 
   to “Unsubscription Confirmation”. If you click on the links it opens the news
   story. This is bizarre. Here is the link that confirms the unsubscribe. [http://www.tigers.asn.au/?s2=04dfbab1bcd53c4406b3df178d3c6f792379](http://www.tigers.asn.au/?s2=04dfbab1bcd53c4406b3df178d3c6f792379)
   P.S. the email was unsubscribed.
 *  [Matt Robinson](https://wordpress.org/support/users/mattyrob/)
 * (@mattyrob)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/unsubscribe-shortcode-stopped-working/#post-5996435)
 * [@tigweb](https://wordpress.org/support/users/tigweb/)
 * Check what default page you are using for Subscribe2 in Subscribe2 > Settings
   under the Appearance tab. I suspect you have deleted a previously created page.
 *  Thread Starter [TigWeb](https://wordpress.org/support/users/tigweb/)
 * (@tigweb)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/unsubscribe-shortcode-stopped-working/#post-5996487)
 * [@mattyrob](https://wordpress.org/support/users/mattyrob/)
    The default page 
   is the news page where all the posts are posted. [http://www.tigers.asn.au/club-news/](http://www.tigers.asn.au/club-news/)
   I assumed this page was to be set at the page where the post are posted for the
   emails to work?
 *  [Matt Robinson](https://wordpress.org/support/users/mattyrob/)
 * (@mattyrob)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/unsubscribe-shortcode-stopped-working/#post-5996490)
 * [@tigweb](https://wordpress.org/support/users/tigweb/)
 * Unfortunately your assumption was incorrect. You need to create (or use an existing)
   WordPress page to handle subscription and unsubscription requests and that page
   needs to contain the Subscribe2 shortcode. Check the installation instructions
   for more details:
    [https://wordpress.org/plugins/subscribe2/installation/](https://wordpress.org/plugins/subscribe2/installation/)
 *  Thread Starter [TigWeb](https://wordpress.org/support/users/tigweb/)
 * (@tigweb)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/unsubscribe-shortcode-stopped-working/#post-5996491)
 * [@mattyrob](https://wordpress.org/support/users/mattyrob/)
    Thanks. All good 
   now I created another page and the unsubscribe process works. Thanks for pointing
   me in the right direction 🙂

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Unsubscribe shortcode stopped working’ is closed to new replies.

 * ![](https://ps.w.org/subscribe2/assets/icon-256x256.png?rev=2318630)
 * [Subscribe2 - Form, Email Subscribers & Newsletters](https://wordpress.org/plugins/subscribe2/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/subscribe2/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/subscribe2/)
 * [Active Topics](https://wordpress.org/support/plugin/subscribe2/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/subscribe2/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/subscribe2/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [TigWeb](https://wordpress.org/support/users/tigweb/)
 * Last activity: [11 years, 4 months ago](https://wordpress.org/support/topic/unsubscribe-shortcode-stopped-working/#post-5996491)
 * Status: resolved