Support » Plugin: Smash Balloon Social Photo Feed » Unstable most the time

  • braytonscott


    You never know when it is going to break. I’m trying to find out the diagnosis of what’s wrong is virtually impossible. I hate it when it says contact support later I promise that fixed.

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  • Plugin Support Smash Balloon Joel


    Hey @braytonscott,

    Thank you for your review! We are sorry to hear that you have been running into issues causing this frustration for you. Normally, a connected account leads to a stable plugin and we automatically renew Personal tokens for public accounts every 60 days, and Business Profile connections do not expire on their own. There may be some steps you are taking or the way you are using Instagram, that may be breaking a connection. In addition, due to the nature of us working with a third-party API, sometimes there are downtimes and issues connecting that we have no control over.

    We provide free support for all of our users, free and paid. I am unable to see any support request from you but if you would like assistance in seeing what the issue might be, please don’t hesitate to reach out to us on the forums here or using our support contact form found here.

    If you have any other feedback on how we might improve your rating of our plugin please do let us know as we are happy to listen to your thoughts.

    Many thanks.

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