• On the website we have created several users and recently we have had some technical problems. (we moved to Guttengerg)
    Here’s what happens:
    • I create a user with user name, last name and password from the backend and assign him a role.
    • verify the user in another browser and it works
    • I exit from backend
    • I try to log in again with the credentials that before worked but don’t work anymore
    • I enter again into backend and I realize that the user is there but there is no more information about name, surname and role. The assigned role is “none”

    I also tried a test from the registration form in Reserved Area, with the user registration procedure. At the beginning it works, then if I leave the site and try to return, it doesn’t work anymore. In fact, if I enter in the backend as administrator to control the user, the subscriber role has changed to “none”.

    The page I need help with: [log in to see the link]

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  • This is outside the scope of the Members plugin. You might try asking for help with this in the troubleshooting WordPress forum.

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