Unresponsive support, confusing/unadjustable Directory UX

If you are looking for a member directory that supports your members in search/sorting/filtering to find members based on specific criteria this plugin can do it – but it’s an ugly, un-intuitive, confusing and unalterable UX. I’ve submitted numerous tickets, never heard back. It seems impossible to make basic changes like having the text ‘More Filters’ appear anywhere near the actual filters. The keyword search box has light gray ‘instructional’ text that says Search, and the button next to it says Search – not only redundant, but confusing. The location extension (which is a reasonable $50/year) makes the directory UX even more messy and confusing.

It shouldn’t be so hard/impossible to clearly labe and move the filter/sort/search fields around so they make sense.