Title: Unresponsive Last modified: January 16, 2017 --- # Unresponsive * [GaryManners](https://wordpress.org/support/users/garymanners/) * (@garymanners) * [9 years, 2 months ago](https://wordpress.org/support/topic/unresponsive-6/) * Unlike the majority of freemium gallery plugins this one comes with some limitations that require exact dimension of images. The free version will disproportionately stretch the image if you don’t upload the right size image and the developer of this plugin won’t fix that issue unless you buy the paid version. I’ve tried a dozen freemium plugins and this is the only one that is defective in this way. All the other gallery plugins will resize _proportionately_. Upon requesting that they fix this the developer states that this is not a defect but a “limitation.” Lame. [see: [https://wordpress.org/support/topic/stretches-portrait-oriented-photos-in-most-display-options/](https://wordpress.org/support/topic/stretches-portrait-oriented-photos-in-most-display-options/)] None of the other gallery plugins I tried offer a defective product that is only fixed when you buy the pro version. I think it sets a bad precedent for the plugins here and is an obvious ploy to force people to purchase their plugin. - This topic was modified 9 years, 2 months ago by [GaryManners](https://wordpress.org/support/users/garymanners/). - This topic was modified 9 years, 2 months ago by [GaryManners](https://wordpress.org/support/users/garymanners/). Viewing 2 replies - 1 through 2 (of 2 total) * [support-huge-it](https://wordpress.org/support/users/support-huge-it/) * (@support-huge-it) * [9 years, 2 months ago](https://wordpress.org/support/topic/unresponsive-6/#post-8659918) * Hey Gary [@garymanners](https://wordpress.org/support/users/garymanners/), * We are sorry about the issues that you were facing, but could we firstly ask you to keep your chat in one support threat instead of spamming us and blacking with your one stars? What is the point of that? You already rated the plugin a month ago. We hope your goal is to help the community and us to build a great plugin, not to do any harm. * Anyhow, back to the conversation. * As we have mentioned in your previous post here – [https://wordpress.org/support/topic/stretches-portrait-oriented-photos-in-most-display-options/](https://wordpress.org/support/topic/stretches-portrait-oriented-photos-in-most-display-options/) * We will gladly helped you had you contacted us by email and would have modified the plugin code to open any option you need for your gallery. It is actually a normal practice for us, and we do it absolutely free , unlike other companies or developers. We love our customers and friends, as well the community. So the statement “developer of this plugin won’t fix that issue unless you buy the paid version.” is false. There is no evidence that we have refused to help you nor in forums not in our emails. * The reason we do not obviously open all the options freely for public is due to the fact that the plugin is a “freemium” tool , so we had to limit some options. * And you are free to use any other gallery plugins that you like. We dont push anyone to stick to our plugins. * Have a great day and let us know if you change your mind regarding this plugin. As we said, we will gladly open you the dimensions in Free version. * Thread Starter [GaryManners](https://wordpress.org/support/users/garymanners/) * (@garymanners) * [9 years, 2 months ago](https://wordpress.org/support/topic/unresponsive-6/#post-8660901) * Thank for you well thought out letter. I do not believe that I am spamming or blackening with one star. I am merely stating the obvious in a public feedback forum about an open source product, which is exactly the way this community grows and gets better. I do like many of the things your plugin does and because you took the time to respond I bumped up my rating to two stars. * I still disagree that the distorted images is a “limitation”. If you want to offer limitation on your plugin you’d simply turn off certain features. You can still show that they exist and features that can be bought. It’s very enticing to see that other possibilities are available should someone buy the pro version. This is how most developers handle freemuim plugins. And the fact that you offered me a fix just because I complained about it shows me that your business model is slightly out of whack. Just think of the business you are loosing when people try out your plugin, sees how it distorts the images and then move on the the next one. * I hope you can see I mean no malice, just interested in you plugin being a better user experience. Viewing 2 replies - 1 through 2 (of 2 total) The topic ‘Unresponsive’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/gallery-images_f0b24c.svg) * [Image Gallery - Responsive Photo Gallery](https://wordpress.org/plugins/gallery-images/) * [Frequently Asked Questions](https://wordpress.org/plugins/gallery-images/#faq) * [Support Threads](https://wordpress.org/support/plugin/gallery-images/) * [Active Topics](https://wordpress.org/support/plugin/gallery-images/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/gallery-images/unresolved/) * [Reviews](https://wordpress.org/support/plugin/gallery-images/reviews/) * 2 replies * 2 participants * Last reply from: [GaryManners](https://wordpress.org/support/users/garymanners/) * Last activity: [9 years, 2 months ago](https://wordpress.org/support/topic/unresponsive-6/#post-8660901)