Support » Plugin: Accept Stripe Payments » Unreliable service, unprofessional support

  • After spending time setting up my account, it was working until suddenly got disabled for no reason, then one of their support agents emailed apologizing as it was a mistake on their end, and went ahead and re-enabled it. Shortly after, they re-disabled it again claiming that my account is risky and they don’t have the support for disputes! Which is very untrue as I have refund policy and terms of service pages, no other plugin claimed what they’re saying, they never answered my inquiries. From agent’s first email, it seems that they’re having many security issues with unauthorized charges which means their system is insecure and unreliable. Very unprofessional support service.

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  • Plugin Author mra13

    (@mra13)

    Little bit of clarification needed here. You are talking about the Stripe company. They don’t offer their services to certain category of products that they consider risky.

    This plugin is not connected to Stripe. We just created the plugin. We don’t have any power to disable your Stripe account.

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