Unreliable plugin and plugins

  • chriswp611

    (@chriswp611)


    2 months ago

    I’ve used this plugin for two years now, subscribing to the plus features and even with auto-updates off during the month long sales period before an event, the plug in always crashes. Currently 2 days away from an event and the plugin stopped working only stating “must update to latest version to continue using.” and now after updating, the links to my event won’t work. It is not worth the trouble of lost sales. I am going to have to switch to Posh.VIP or eventbrite. Cause no matter how good the support, they cannot fix the errors in 60 seconds, which is all the time our users have given us to allow them to purchase tickets. Horrible plugin and coding, run the other way!

Viewing 1 replies (of 1 total)
  • Plugin Support tristan083

    (@tristan083)

    2 months ago

    Hi @chriswp611 ,

    We are very sorry to read about your negative experience, especially after being a subscriber to our premium plugin for two years.

    We understand that having the plugin fail during a sales period is unacceptable and has resulted in a loss of sales for your business. We sincerely apologize for this instability.

    You are right that our support, no matter how responsive, cannot fix a bug in 60 seconds to alleviate the situation. Your point highlights a critical need for the Event Tickets plugin to be more stable and reliable, especially during high-stakes periods.

    I have taken your feedback directly to our product team. Thank you for your honesty. We will definitely use this feedback to get better.

Viewing 1 replies (of 1 total)

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