Thank you for bringing your concerns to our attention. We apologize for any inconvenience you’ve experienced. We strive to provide the best possible service and support to our customers.
Regarding your concern about being blocked from contact, please know that our use of WordFence is solely for the protection of our main website from spam and malicious activities. It is not our intention to prevent genuine customers like yourself from reaching us.
We are committed to resolving your issue and would like to understand more about what happened. We encourage you to reach out to us directly or open a service ticket on our official website. This will allow us to address your concerns more effectively and ensure a satisfactory resolution.
Your feedback is valuable to us, and we are dedicated to improving our services based on our customers’ experiences. We hope to turn your experience around and regain your trust in our company.